Endpoint Protection

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  • 1.  SEPM not updating to the latest Virus Definitions

    Posted Aug 27, 2015 06:11 AM

    Hi All Good Day,

    I am currently facing issue regarding virus definitions which is not updating to the latest release definitions. I also get error and failed downloads using manual liveupdate and from sepm liveupdate. Anyone know how can I fix this issue?

    Kind regards,

    not updating_0.PNG

    notupdat2.PNG

     

    Thank you.



  • 2.  RE: SEPM not updating to the latest Virus Definitions

    Posted Aug 27, 2015 01:43 PM

    Please run the symhelp tool on it to do error checking



  • 3.  RE: SEPM not updating to the latest Virus Definitions
    Best Answer

    Posted Aug 28, 2015 12:48 AM

    ok if that machine has sep client as well, please uninstall the SEP client and the symantec live update client as well. then follow the below steps

    1. Click Start > Run
    2. Enter the following command including the quotes: "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\bin\LuCatalog.exe" -cleanup
      1. This command will unregister all Symantec Endpoint Protection Manager content from LiveUpdate. We will then proceed to re-register the content again with LiveUpdate
      2. Note: If the SEPM is installed to a custom location, adjust the path in the command to the location of the LuCatalog.exe executable.
    3. Click Start > Run
    4. Enter the following command including the quotes: "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\LuCatalog.exe" -update

     

    now run the live update