Endpoint Protection

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  • 1.  SEPM reporting latest content not available when up to date

    Posted Apr 19, 2018 06:55 AM

    I Have an issue on the SEPM, on the home tab the security status is saying attnetion needed. The Problem is Content category Download Problems and states "latest Content  Not Available"

    The latest definitions available from symantec are currently installed on the SEPMs so i dont see why this is appearing as a problem. We use an internal liveupdate server to update from, we dont connect direct to symantec to retrieve liveupdates.

    Is there a configuration change i can make to fix this issue or a threshold value i can edit to prevent this appearing as an issue?

     

    Thanks.



  • 2.  RE: SEPM reporting latest content not available when up to date

    Posted Apr 19, 2018 07:20 AM

    click Preferences then under security status then there is a list of servers with out of date definitions. default is 10%

    what is the version of SEPM and SEP here, earlier had an issue where the virus defs will be update after smc service restart.

     

     



  • 3.  RE: SEPM reporting latest content not available when up to date

    Posted Apr 19, 2018 08:31 AM

    SEPM is on 12.1.6 MP9 Clients on on an older mp4 version.

    tried restarting the smc service but not fixed the problem.

    no servers are listed as being out of date but the status says the Management server does not have the latest content from the internal liveupdate server. but it does..



  • 4.  RE: SEPM reporting latest content not available when up to date

    Posted Apr 19, 2018 08:49 AM

     Replication in place?  Please post a screen shot...



  • 5.  RE: SEPM reporting latest content not available when up to date

    Posted Apr 19, 2018 08:50 AM

    "Information is Currently Unavailable" appears under "Latest Definitions from Symantec" on the Home page

    https://support.symantec.com/en_US/article.TECH96448.html