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  • 1.  SEPM Upgrade stuck at stopping services

    Posted Sep 12, 2017 02:45 AM

    SEPM Upgrading from 12.1.6 to 12.1. RU6 MP8 - after taking the Database backup and stopping the SEPM manager.

    While on the upgrade process screen stuck at stopping services, and then after ''installer no longer responding'' - retry - still the same stopping service status.

    What could be the trouble?

    Cancel the setup or try the force restart (or then manual restart after the installer no longer responding screen)

    Thanks,



  • 2.  RE: SEPM Upgrade stuck at stopping services

    Posted Sep 12, 2017 05:56 AM

    Have you tried to cancel it and restart the process? May also want to download and run the SymDiag tool on the SEPM to troubleshoot.



  • 3.  RE: SEPM Upgrade stuck at stopping services

    Posted Sep 13, 2017 10:03 AM

    try stopping the service manually..



  • 4.  RE: SEPM Upgrade stuck at stopping services

    Posted Sep 14, 2017 08:41 AM

    I always stop the services before upgrading.

    If they don't stop put start type = manual and reboot the server. Then run setup.