Endpoint Protection

Hey All,

I am trying to troubleshoot a problem with symantec webserver. We have monitoring tool that integrates w/ webserver. When I run the getSavInfo I get this error

System.NullReferenceException: Object reference not set to an instance of an object.
   at SavService.queryRegistry(String hostname)
   at SavService.getSavInfo(String hostname)

Trying to find out if the logs will help. Log location would be most useful if anyone knows it.

What's the exact version and what issue are you having?

SEPM 12.1.4104.4130

When I got to the savservice page, in our case http://localhost:8181/SavService.asmx I need to run the getSavInfo query to see if it returns info on clients in SEPM. But... I get the above error when invoking the call. The description on the call is To test the operation using the HTTP POST protocol, click the 'Invoke' button.

Error:

System.NullReferenceException: Object reference not set to an instance of an object.
   at SavService.queryRegistry(String hostname)
   at SavService.getSavInfo(String hostname)

I am using II7 & SQL 2008 to communicate w/ our custom tool. Not using the local SEPM DB. I expect this issue is not related to SEPM and that troubleshooting this side to be out of scope for the community. Was hoping the logs from the web server would at least point me in the right direction.