ServiceDesk

Hi

I need to edit the columns of Home.

It had ID, Name, Age, % and Status and i need to include Location or Customer.

I need include or change one of that

PS: If this is not possible, please, say to me!

See the Attachment!

Bruno Bacelar

You need to edit the report that is displayed in this web part. The steps are by memory and I do not a have a ServiceDesk handy at the moment so there might be small discrepancies but it should give you an idea what to look for.

To see or change the report shown:
- Site Actions > Edit Page
- Site Actions > Modify Page
- Edit icon on the web part

By defaults, the report used in that web part should be: Reports > Default > My Requests

When you want to modify it, I would recommend cloning the default report, doing necessary editing on the clone and then change the Report web part on the page to use your modified report.

Great! That's it.

I went in Reports/Default/My tickets/Edit reports.

Now, i just need to find a mean to add a type of "location" column.

If i find the column, i will post here.

I got a Screenshot of the edit report screen

Tks toomas

Getting Location to report is a bit tricky. One way of doing it:

HOWTO54082 - How to display Location in the reports

I copy the report "Tickets by location" and inserted "Assigned to me".

It's a good way!