Endpoint Protection

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  • 1.  Server 16 and SEP 14.0 MP2

    Posted Apr 18, 2018 11:29 AM

    Hi - I came across a problem with installing software and SEP client caused the installation to slow down considerably.  It took about an hour to complete the installation which it should take 15 minutes. Last week was Microsoft patch week so I rolled back the patches and with success SEP didn’t slow down the install. It took about 15 minutes to complete as normal for this install.  Below is the version of SEP and Windows Server 16 I used, and I was able to duplicate this problem consistently.  The way we get past the slowdown was to stop SEP manually to allow the install to complete.  Memory and processor didn’t spike when the slow down occurred. 

    Server 16 ver 1607 build 14393.2189 (upgraded with problem)

    Server 16 ver 1607 build 14393.2155 (before upgrading no problem)

    SEP ver 14 (14.0 MP2) build 2415

    Thank you,

    Billy



  • 2.  RE: Server 16 and SEP 14.0 MP2

    Posted Apr 18, 2018 01:06 PM

    The latest version of 14 is RU1 MP2 so have you tried this instead? It could've been an issue specific to MP2. It could also be related to those patches are there was couple serious with issues them. You may need to engage support and provide a full process dump as well as a SymDiag analysis.