Endpoint Protection

Good

recently reinstalled the SEP 12 Manager, but each time we authenticate, we get a server certificate message, select accept, however, continues to appear.

evidence attached

Thanks for your help

Attachment(s)

Server certificate.docx   43 KB 1 version

Hi,

Are you trying to access remote Symantec Endpoint Protection Manager console ?

Internet Explorer does not have a certificate for Symantec Protection Center or a remote Symantec Endpoint Protection Manager console, or the certificate has not been installed

Please check out the below document,

How to install the certificate for Symantec Protection Center or Endpoint Protection Manager in Internet Explorer

http://www.symantec.com/docs/TECH123686

Please do the following and mark as solution if it works:

    1.    Log on to the Console, and then click Admin.
    2.    In the Admin pane, under Tasks, click Servers.
    3.    Under View Servers, expand Local Site, and then click the computer name that identifies the local site.
    4.    Under Tasks, click Manage Server Certificate.
    5.    In the Welcome panel, click Next.
    6.    In the Manage Server Certificate panel, check Update the Server Certificate, and then click Next.
    7.    Under Select the type of certificate to import, check JKS keystore, and then click Next.
If you have implemented one of the other certificate types, select that type.
    8.    In the JKS Keystore panel, click Browse, locate and select your backed up keystore_timestamp.jks keystore file, and then click OK.
    9.    Open your disaster recovery text file, and then select and copy the keystore password.
    10.    Activate the JKS Keystore dialog box, and then paste the keystore password into the Keystore and Key boxes.
The only supported paste mechanism is Ctrl + V.
    11.    Click Next.
If you get an error message that says you have an invalid keystore file, it is likely you entered invalid passwords. Retry the password copy and paste. This error message is misleading.
    12.    In the Complete panel, click Finish.
    13.    Log off the Console.
    14.    Click Start > Settings > Control Panel > Administrative Tools > Services.
    15.    In the Services window, right-click Symantec Endpoint Protection Manager, and then click Stop.
Do not close the Services window until you are finished with disaster recovery and reestablish client communications.
    16.    Right-click Symantec Endpoint Protection Manager, and then click Start.
By stopping and starting Symantec Endpoint Protection Manager, you fully restore the certificate.

Regards

do yu mean the console is opened, however the certificate window still appears? have ypu clicked on yes button of that window?

Hi,

Symantec Endpoint Protection Manager console, or the certificate has not been installed check the below steps:

1. Start Internet Explorer and in the address box, type the following URL where <hostname> is the IP address or computer name of the server where Symantec Protection Center or Endpoint Protection Manager is installed:
   
   http://<hostname>:9090
    
2. Click on Symantec Endpoint Protection Manager Web Console or Symantec Protection Center
   NOTE: both sites use the same certificate.
    
3. On the certificate alert screen, click Continue to this website (not recommended).
    
4. In the alert bar, click Certificate Error.
    
5. In the Security Alert dialog box, click View Certificate. 
    
6. Under Issued to, look at the host name and confirm that it is identical to the name you used in Step 1. If they are different, start over on Step 1, using the exact name listed on the certificate.
    
7. In the Certificate dialog box, click Install Certificate, then click Next.
   
   Note: The Install Certificate button may not be visible until the server is added to your browser's Trusted sites.
    
8. In the Certificate Import Wizard, click Place all certificates in the following store, then click Browse. 
    
9. In the Select Certificate Store, click Trusted Root Certification Authorities and then click OK.
   
   Note: You may need to check Show physical stores, then under Trusted Root Certification Authorities, click Local Computer. This allows the certificate to be trusted by all users on this computer, rather than just the current user.
    
10. In the Certificate Import Wizard, click Next, then click Finish.
     
11. In the Import was successful dialog box, click OK, then close the Certificate dialog box.

Hi Julrendo

Has the solution helped

Iam also in need of updating the symantec certificate..now i will follow the steps above..