Endpoint Protection

Four new computers are not able to connect to the Symantec Manager. Connection status shows "Server could not precess the request."

Have tried.

-Replace Syslink

-New install of agent with new kit (old removed prior)

Recent change was to insall the Feburary update to the newer version 12.1.4.  Prior computers are still talking with the server.

Can you enable sylink debugging

How to enable Sylink debugging for the Symantec Endpoint Protection 11.x and 12.1 client in the Windows Registry

http://www.symantec.com/docs/TECH104758

SEPM is on server non server OS?

This looks no good. 03/10 14:44:39.422 [5828] <SendRegistrationRequest:>SMS return=500 03/10 14:44:39.422 [5828] <ParseHTTPStatusCode:>500=>500 INTERNAL SERVER ERROR 03/10 14:44:39.422 [5828] <SendRegistrationRequest:>Content Lenght => 538 03/10 14:44:39.422 [5828] HTTP returns status code=500

See this article:

http://www.symantec.com/docs/TECH155738

Now one is working (he one that I did the debug on).

Restart SEPM service once please

Hi

Try replacing the Sylink.xml files

Regards

 

For resasons unknown the issue resolved itself after a few server restarts and chaing the debug level on one computer.  All are reporting now.

Thanks for the update, good day!