Endpoint Protection

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  • 1.  Servers created from one master image are reported weird in SEPM

    Posted Apr 24, 2017 02:26 AM

    Hello

    I have 5 servers that were created using one master image and they suppose to report in SEPM but there is something weird happen .

    They do report but not in one time .

    i.e serve SEV1 is reported for one minute and then it is replaced  by SRV2 . After another minute it is replaced by SRV3 and so on .

    When server is replaced, previous server disappear from console . It is not place in "offline "group .  It's look like SEPM consider it as one server but with changeable name :)

    I have tried to upload new symlink to them but without results .

    Do you have any idea what going one and how to fix it . I have checked mac addresses but they are different.

     



  • 2.  RE: Servers created from one master image are reported weird in SEPM

    Trusted Advisor
    Posted Apr 24, 2017 03:05 AM

    Did you follow the symantec endpoint protection cloning process? link below. 

    https://support.symantec.com/en_US/article.HOWTO54706.html



  • 3.  RE: Servers created from one master image are reported weird in SEPM
    Best Answer

    Posted Apr 24, 2017 03:50 AM

    its becauase of duplicate hardware id, delete from your servers, then all of them will show up

     

    Duplicate Hardware IDs result in only one client showing up in the Symantec Endpoint Protection Manager for multiple systems

     

    https://support.symantec.com/en_US/article.TECH97626.html

     

     



  • 4.  RE: Servers created from one master image are reported weird in SEPM

    Posted Apr 24, 2017 07:44 AM

    Follow the steps outlined in this KB article:

    http://www.symantec.com/docs/TECH163349



  • 5.  RE: Servers created from one master image are reported weird in SEPM

    Posted Apr 27, 2017 09:41 AM

    Hello .

    Thank you very machu it's solve my problem :)