ServiceDesk

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  • 1.  [Service Desk] Enable 'Required field' on Advanced Incident Page

    Posted Apr 27, 2018 11:18 AM

    Hello,

    I've been working with ServiceDesk for quite some time, and being editing some parts on Advanced Incident page.

    However, I have a long request to enable this fields as 'Required fields' (like the red asterisk ones).

    Anybody know how to enable this on Workflow Server?

    Appreciate any help or thought on this.

    Thanks.



  • 2.  RE: [Service Desk] Enable 'Required field' on Advanced Incident Page

    Posted Apr 28, 2018 01:56 AM
    If you take a look at the Title field for example and see how that’s done then copy the principles. One way of doing it is after the Create button is checked do a Length check or a Text Exists rule on the Field you wish to be required, if its 0 or false return back to the Form with a Error message added to the global message variable. This gives you more control over the logic you wish to use. If you want it client side you can configure it via properties on the control, there’s a section under Validation, check "Use Custom Validation"required and put your logic there. https://www.symantec.com/connect/forums/workflow-textbox-required-field-disable-error-message