ServiceDesk

 View Only
  • 1.  [Servicedesk 7.1] Edit Classification

    Posted Nov 26, 2012 01:32 PM
      |   view attached

    Hi

     

    How can i edit the Classification("Click here do classify" /Hardware or software or internet) in the SubimitIncident(Advanced) ?

    See the Attach!

    Tks



  • 2.  RE: [Servicedesk 7.1] Edit Classification
    Best Answer

    Posted Nov 26, 2012 02:55 PM

    Are you looking to add/edit the different classifications? This is handled in the Process Manager portal. Go to Admin - Data - Hierarchy Data Services. Expand the Process you want to change on the left and edit with the lightning bolt icon on the right (after you click a catagory). They take a little while to appear but you can reset IIS to get them to show up in the forms more quickly.



  • 3.  RE: [Servicedesk 7.1] Edit Classification

    Posted Nov 27, 2012 06:55 AM

    It's worked! Tks so much!