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  • 1.  ServiceDesk 7.5 - where does the global ReportProcessID originate in SD.IncidentManagementSimple

    Posted Feb 23, 2014 01:09 PM

    I'm trying to figure where the global ReportProcessID value (not variable) originates, in an attempt to understand how the values from the "Reporting" tab translate into the process ID.  Do the values/fields in the Reporting tab statically save to certain global values?  Anyways, screenshots attached.  Thanks!

     

    2-23-2014 10-59-09 AM.png

    2-23-2014 10-56-41 AM.png



  • 2.  RE: ServiceDesk 7.5 - where does the global ReportProcessID originate in SD.IncidentManagementSimple
    Best Answer

    Posted Feb 24, 2014 12:53 PM

    It's created automatically for each time the IM Simple workflow runs.   It's specified on the Global Data tab of the process properties and uses the settings on the Reporting tab of the same section.



  • 3.  RE: ServiceDesk 7.5 - where does the global ReportProcessID originate in SD.IncidentManagementSimple

    Posted Feb 26, 2014 03:53 PM

    Exactly what Justin said. To provide a screenshot:

    IM_processid.png

    You can see that all IM processes will have a process id prefixed with "IM-" and will then be followed by at least six digits. If the number would be less than six, it's padded with "0".

    For what it's worth, the number that will be used is stored in the ReportProcessGenerator table on your DB. It just looks at the last used number by type of process ("IM-", "CM-", etc.) and increments by one.