Workflow and ServiceDesk Community

I have several users who are unable to use the "Click here to classify" menu under Safari 7.1 on Mac OS 10.9.5. They are also seeing the time worked boxes while the "Specify time worked" box is not checked. Can anyone else confirm this behavior?

Unfortunately at work I don't have access to a Mac.  If no one else has responded, I'll check when I get home later tonight to see if I experience this.

I have not seen this behavior at all. So far, it appears to be working ok (on an aside, it also works in Safari 8 in the developer release of Yosemite). I will poll some of my staff and see if they are experiencing issues or not. That particular element has caused issues in the past on some browsers as well.

I apologize for not reporting back sooner.  I wasn't able to reproduce this behavior either on my end.  I know that in prior cases, the browser zoom feature was enabled and was greater than 100%.  Setting it back to 100% fixed it for us.

i've seen issues like this happen between browsers - the issue stemmed from URL mismatches within ServiceDesk/ProcessManager.  for example - the certificate for HTTPS was configured to use https://helpdesk, however, the root URL for some processes was being rendered as https://servername.domain.com/website.  in IE on a Windows workstation tickets were not workable, as some textboxes and other page controls did not work.  in Chrome, the controls worked.  in Safari, the controls worked oddly, like neither chrome nor IE.  in IE on the local Workflow server, the controls worked, whereas Chrome did not.

this is all to say that URL mismatches wreaked havoc with the page controls, but did so differently depending on which browser and OS was being used to access the ServiceDesk.  

perhaps try reviewing the links below (the topics/subjects may not seem to pertain directly to your reported issue, but the validation checks should afford the same result) and ensure that all your URLs are configured properly.  the articles linked below should help you find all the URL configuration locations (be sure to review the entire article and any responses)

http://www.symantec.com/business/support/index?page=content&id=HOWTO98406

https://www-secure.symantec.com/connect/articles/enable-ssl-servicedesk-71-after-post-install-wizard-finishes

of course it may not have anything to do with the URLs, but it'll do to check.

-andrew