Endpoint Protection

Hi,

I need to upgrade a whole bunch of clients to SEP 12.1.5337.5000 (RU5). You guys need to come up with a more complicated name for SEP in the future. To uninstall our existing installation, you need to provide a password. I have read the articles on how to uninstall SEP with an msiexec command, but none of that literature mentions how to do so with a password-protected installation. I read a couple of blogs on how to do this by injecting registry keys, but they do not work, a password prompt still appears. I know the upgrade docs for SEP 12.1.5337.5000 (RU5) claim that the new version will install over the old, but that just doesn't work in practice. Here's what I have in the script.

@echo on
c:
CD "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection"
smc.exe -stop

REG ADD "HKLM\SOFTWARE\Symantec\Symantec Endpoint Protection\AV\AdministratorOnly\Security" /v LockUnloadServices /d 0 /t REG_DWORD /f
REG ADD "HKLM\SOFTWARE\Symantec\Symantec Endpoint Protection\AV\AdministratorOnly\Security" /v UseVPUninstallPassword /d 0 /t REG_DWORD /f

msiexec /x {A5DCF955-5D4A-471D-8CB3-DCFDF5C5DEE7} /passive /lv!* c:\uninstallSEP.txt

Is there anything else I can try?

Thanks in advance.

try this tool

Uninstall third-party security software using SEPprep

http://www.symantec.com/business/support/index?page=content&id=tech148513

What about using the push deployment wizard via the SEPM homepage to upgrade them? 

You put in the password there push the package directly to a list of machines? If the machines are online. 

Not sure why you want to uninstall before upgrading. Not necessary.

All my clients are password protected and I have no issue pushing from the SEPM or SCCM.

I don't have access to the SEP console, or SCCM. Installing 12.x over 11.x doesn't seem to work. It just hangs indefinetley.

Hello,

Do you have administrative rights?

You would require the same for Installing / Uninstalling SEP.

Hope that helps!!

Why you don't have an access to SEPM console? Please explain.

Ideally if you have an acces to the console, we can disable the password prior to upgrade SEP clients.