Client Management Suite

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  • 1.  SIM 7.6 failed windows 2012 Standard

    Posted Mar 31, 2015 02:24 PM

    Hi

    i install SIM 7.6 in Windows server 2012 Standard but when is downloading client management suite(7.5 sp1 and 7.6) fail and sample next error

    Symantec Installation manager has encountered a fatal exception and cannot continue:please see the log file for more information

    when i was trying uninstall  shows  the same error

    someone can tell me what versions of windows 2012 are compatible with SIM 7.6 and if i can install client management suite 7.5 sp1 with this in windows 2012.

     

    Note:the server is virtual

     



  • 2.  RE: SIM 7.6 failed windows 2012 Standard

    Posted Mar 31, 2015 02:32 PM

    If it failed around 50%, you are dealing with a service account issue, I guess. See if your domain account has Admin access locally.

    Take a look at Log Viewer for any further logging. This will help you. If you are not able to uninstall, I'd recommend you to start fresh, once again.



  • 3.  RE: SIM 7.6 failed windows 2012 Standard

    Broadcom Employee
    Posted Mar 31, 2015 02:47 PM

    1. Check SIM logs to see where it fails:

    • C:\Users\<%Your Account Name%>\AppData\Local\Temp\SIM Logs\

    2. Also take a look on NT Event Application and System logs.

    3. Windows 2012 R2 Standard is supported OS for 7.6 release



  • 4.  RE: SIM 7.6 failed windows 2012 Standard

    Posted Mar 31, 2015 02:58 PM

    Hi Igor

     

    i find this in the path C:\Users\<%Your Account Name%>\AppData\Local\Temp\SIM Logs\ two archive CrashDump and a.log.

     

     

    Attachment(s)

    zip
    a.log_.zip   2 KB 1 version
    zip
    CrashDump_03312015112538.dmp_.zip   194 KB 1 version


  • 5.  RE: SIM 7.6 failed windows 2012 Standard

    Broadcom Employee
    Posted Mar 31, 2015 03:19 PM

    According to log, it says that there is a problem with trust relationship:

    <event date="03/31/2015 11:25:38.8327531 -06:00" severity="1" hostName="SERV-ALTIRIS" source="Symantec.Installation.Automation.Output.ReportError" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="3544" thread="9" tickCount="630119"><![CDATA[Symantec Installation Manager has encountered a fatal exception and cannot continue.  Please see the log file for more information.]]></event>


    <event date="03/31/2015 11:25:38.8483369 -06:00" severity="1" hostName="SERV-ALTIRIS" source="Symantec.Installation.SimApplication.CurrentDomain_UnhandledException" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="3544" thread="9" tickCount="630134"><![CDATA[Uncaught Exception in Application
    The trust relationship between this workstation and the primary domain failed.

    Try to re-join your server back to existing domain to return back trust relationship.