Hi Mike Ihave added some the altiris log viewer logs below, there is no error when I open console and it freezes. I have also noticed the following errors but these are not specifically happening when the console freezes, NB: the guid will change after I have logged on remotely and selected a different page, it only freezes on the server itself for all users.
I have tried clearing the interent exploerer cache and deleted user profiles and then logged back in with a new profile but makes no difference
I have also done a repair of the SMP portal page via SIM (currently v 7.1.1005) - no change
Tried a repair of Alitiris Client Management Suite 7.1 SP2 (V7.1.3) and get an error "The MSI cannot be launched from the current location because it requires write access."
Error when repairing application:
Description: Repair of Package D:\program files\altiris\symantec Installation Manager\Installs\Altiris\pcans.msi failed with result InstallFailure
Have also tried uninstalling Pcanywhere after the above and get the same install failure
Log file when opening console
Log File Name: C:\ProgramData\Symantec\SMP\Logs\SIM 2012-03-06 16-09-15\a.log
Priority: 1
Help and Support: Symantec Technical Support
Log File Name: C:\ProgramData\Symantec\SMP\Logs\a.log
Priority: 4
Date: 6/03/2012 3:52:03 PM
Tick Count: 431351874
Host Name: SILVER
Process: w3wp (14576)
Thread ID: 34
Module: w3wp.exe
Source: Altiris.CustomConsole.Web.Tree.Page_Load
Description: Restoring from navigation history selected item: Filters (a725fb57-09e1-4e9f-bb13-b4600094cf61)
Other errors appearing
Log File Name: C:\ProgramData\Symantec\SMP\Logs\a63.log
Priority: 2
Date: 6/03/2012 3:23:44 PM
Tick Count: 429652587
Host Name: SILVER
Process: w3wp (14576)
Thread ID: 34
Module: w3wp.exe
Source: Altiris.CustomConsole.ConsoleHelp.GetContextHelpUrl
Description: Context Help URL '' for product 'Notification Server (d0e33520-c160-11d2-8612-00104b74a9df)', page 'Item' and context '' is not a valid URL. This will occur if no documentation pack is installed or it contains no URL or an invalid URL for this product, page and context. Context help for this page will show the default topic.
Log File Name: C:\ProgramData\Symantec\SMP\Logs\a63.log
Priority: 2
Date: 6/03/2012 3:23:44 PM
Tick Count: 429652587
Host Name: SILVER
Process: w3wp (14576)
Thread ID: 34
Module: w3wp.exe
Source: Altiris.CustomConsole.ConsoleHelp.GetContextHelpUrl
Description: Context Help URL '' for product 'Notification Server (d0e33520-c160-11d2-8612-00104b74a9df)', page 'Item' and context '' is not a valid URL. This will occur if no documentation pack is installed or it contains no URL or an invalid URL for this product, page and context. Context help for this page will show the default topic.
Log File Name: C:\ProgramData\Symantec\SMP\Logs\a63.log
Priority: 2
Date: 6/03/2012 3:23:44 PM
Tick Count: 429652587
Host Name: SILVER
Process: w3wp (14576)
Thread ID: 34
Module: w3wp.exe
Source: Altiris.CustomConsole.ConsoleHelp.GetContextHelpUrl
Description: Context Help URL '' for product 'Notification Server (d0e33520-c160-11d2-8612-00104b74a9df)', page 'Item' and context '' is not a valid URL. This will occur if no documentation pack is installed or it contains no URL or an invalid URL for this product, page and context. Context help for this page will show the default topic.
Log File Name: C:\ProgramData\Symantec\SMP\Logs\a63.log
Priority: 2
Date: 6/03/2012 3:23:44 PM
Tick Count: 429652587
Host Name: SILVER
Process: w3wp (14576)
Thread ID: 34
Module: w3wp.exe
Source: Altiris.CustomConsole.ConsoleHelp.GetContextHelpUrl
Description: Context Help URL '' for product 'Notification Server (d0e33520-c160-11d2-8612-00104b74a9df)', page 'Item' and context '' is not a valid URL. This will occur if no documentation pack is installed or it contains no URL or an invalid URL for this product, page and context. Context help for this page will show the default topic.
Log File Name: C:\ProgramData\Symantec\SMP\Logs\a63.log
Priority: 2
Date: 6/03/2012 3:23:44 PM
Tick Count: 429652587
Host Name: SILVER
Process: w3wp (14576)
Thread ID: 34
Module: w3wp.exe
Source: Altiris.CustomConsole.ConsoleHelp.GetContextHelpUrl
Description: Context Help URL '' for product 'Notification Server (d0e33520-c160-11d2-8612-00104b74a9df)', page 'Item' and context '' is not a valid URL. This will occur if no documentation pack is installed or it contains no URL or an invalid URL for this product, page and context. Context help for this page will show the default topic.
Log File Name: C:\ProgramData\Symantec\SMP\Logs\a63.log
Priority: 2
Date: 6/03/2012 3:23:44 PM
Tick Count: 429652587
Host Name: SILVER
Process: w3wp (14576)
Thread ID: 34
Module: w3wp.exe
Source: Altiris.CustomConsole.ConsoleHelp.GetContextHelpUrl
Description: Context Help URL '' for product 'Notification Server (d0e33520-c160-11d2-8612-00104b74a9df)', page 'Item' and context '' is not a valid URL. This will occur if no documentation pack is installed or it contains no URL or an invalid URL for this product, page and context. Context help for this page will show the default topic.