Email Security.cloud

Hi,

we have a new spam filter we are trying to put into production, but for some reason the IP address it is on has a reputation with Symantec Cloud Security for "snow shoe spamming" which isn't something I'd heard of until this issue came up.

It seems that Symantec is the ONLY spam filter that lists our IP address with this negative reputation, I've checked literally hundreds of other spam filters and they all show us as having a clean reputation, or listing us as whitelisted!  I've put in many requests to have our IP reputation investigated and cleared but nothing ever seems to come of it.  When I try to call Symantec they say they can't help since I'm not a customer, and getting our customers to get their clients to talk to Symantec to fix the issue has not gotten us anywhere.

The IP address in question is 173.239.120.245, if you can please have this IP reputation investigated and cleared.  There shouldn't be anything that still causes this reputation to occur, though if you see something we need to clear up I'm certainly happy to do that; I just need to know what that is.

If you could help me resolve this soon it would be very much appreciated!

Hi Thomas,

I have checked the IP against the .cloud Blacklist and can confirm that these are not listed with us and we would not be blocking your emails for this reason.

We will not be blocking your connections when sending emails from any of those IPs to our .cloud customers.

Should you still have issues sending to Symantec customers, it may be part of the Messaging gateway products to which the .cloud team have no access to. If you do have problems with them, you will need to raise this in their Forum:

https://www.symantec.com/connect/security/forums/messaging-gateway

Please set this thread as resolved to ensure others do not add to it.

Kind regards

Kevin Brosnan

Tier 2 Senior technical support engineer

Alright, I'll try with that department.

Hi Thomas,

Just following up on this and wondered if this has now been resolved. Please do let us know if you require further assistance or if all now ok, please can you mark this thread as resolved to prevent others adding to it.

Kind regards

Kevin Brosnan
Tier 2 Senior Technical Support Engineer

CompTIA Security+ Certified

Hi Thomas,

Just following up on this topic and wondered if you need any further assistance on this matter.

If the issue has since been resolved. Please can you set this thread as resolved to prevent others adding to it.

Kind regards

Kevin Brosnan
Tier 2 Senior Technical Support Engineer

CompTIA Security+ Certified

Hi Thomas,

If this is resolved could you please set the thread as resolved, if not, please do let me know how I can assist further.

Kind regards

Kevin Brosnan