Client Management Suite

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  • 1.  Software inventory does not detect MS Office 2010

    Posted Jul 19, 2016 10:43 AM

    Hello! Faced with the problem. On all workstations installed MS Office 2010, but there is no information in the Management Console. The inventory information is collected in its entirety (including deltas). SMP version 7.1. What might be the recommendations? To add a package detection rule (using GUID)?



  • 2.  RE: Software inventory does not detect MS Office 2010

    Broadcom Employee
    Posted Jul 20, 2016 04:59 AM

    Hi Alexander,

    Let's try to detect where problem appears. Firtsly please run the following queries for one of affected computers to check MS Office or its components reported to Notification Server from this client.

    --Query1
    select * from Inv_AddRemoveProgram iarp
    WHERE iarp._ResourceGuid = 'MachineGUID' --put real computers guid here
    
    --Query2
    select vsc.Name from Inv_InstalledSoftware iis
    join vSoftwareComponent vsc on iis._SoftwareComponentGuid = vsc.Guid
    WHERE iis._ResourceGuid = 'MachineGUID' --put real computers guid here

     > If you do not see required software component there, then it was not reported from client side to DB, so we need to investigate client side. You may run Inventory task with enabled Software checkbox only and disabled checkbox "send delta.." on one of affected machines and check results - run same queries, attach Agent logs captured during scan if software component do not appear.

     > If you see required software component(s), then please let me know where do you expect to see them in Symantec Management Console, but do not see them..

     

    Thanks,

    Roman



  • 3.  RE: Software inventory does not detect MS Office 2010

    Posted Jul 22, 2016 03:51 AM

    Thank you, Roman! Queries do not return anything (nothing at all). I am engaged in the search for the problem. A complete inventory has successful status... 



  • 4.  RE: Software inventory does not detect MS Office 2010
    Best Answer

    Posted Jul 26, 2016 04:01 AM

    Colleagues! The situation was resolved by clearing the queue. Inventory information has appeared and is displayed correctly in the console. Roman, thank you very much for your help in the localization of problem.