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  • 1.  [SOLVED] 501 Connection rejected by policy [7.7] 16316

    Posted Jul 06, 2017 01:28 AM

    Hello,
     

    I've problem sent email to some providers, it always said "SMTP error from remote mail server after initial connection: 501 Connection rejected by policy [7.7] 16316, please visit www.messagelabs.com/support"

    I Already test the IP Lookup at http://ipremoval.sms.symantec.com/lookup/ and found my IP Address is not in list.

    I hope you can help me to remove my IP Address 107.174.244.61 from your Blacklist.

    Thank you for your attention.

     

    Regrads,

    Furqon . SY



  • 2.  RE: [SOLVED] 501 Connection rejected by policy [7.7] 16316

    Broadcom Employee
    Posted Jul 07, 2017 04:47 AM

    Hi

    I'm looking into this issue for you now.

    I will update you shortly.

    Thank you

    Ian Tiller

    Tier 2 Senior Technical Support Engineer



  • 3.  RE: [SOLVED] 501 Connection rejected by policy [7.7] 16316

    Broadcom Employee
    Posted Jul 07, 2017 06:54 AM

    Hi

    The listing that was causing this issue has now been removed. Please allow a short time for this change to propagate.

    Can I ask you to then please check and confirm and if everything is then working as expected to mark this thread as resolved.

    Thank you

    Ian Tiller

    Tier 2 Senior Technical Support Engineer



  • 4.  RE: [SOLVED] 501 Connection rejected by policy [7.7] 16316

    Posted Jul 09, 2017 10:35 PM

    Dear Sym_Ian_T

     

    Problem solve and we can send email through mail server using Symantect.

    Thank you very much for your help

     

    Regards,

    Furqon . SY



  • 5.  RE: [SOLVED] 501 Connection rejected by policy [7.7] 16316

    Broadcom Employee
    Posted Jul 10, 2017 04:04 AM

    Hi Furqon

    Thats great. I'm happy everything is now working as it should be.

    Can I ask you to mark this thread as resoleved so nothing gets added to it?

    Thank you

    Ian Tiller

    Tier 2 Senior Technical Support Engineer