Endpoint Protection Cloud

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  • 1.  Some Enrolled devices not visible in portal

    Posted Jul 18, 2018 11:07 AM

    On the cloud portal I noticed that some successfully enrolled devices are absent. How can I check if they are properly enrolled? How can I get them visible in the list of devices? 

    Kind regards,

    Wouter Pinkhof



  • 2.  RE: Some Enrolled devices not visible in portal

    Broadcom Employee
    Posted Jul 19, 2018 11:02 AM

    If the enrolled devices did not register in the cloud, you will need to uninstall and reinstall.

    To help prevent possible issues during installation, please whitelist the correct URLs in your firewall, or other perimeter security device: https://support.symantec.com/en_US/article.TECH246975.html

    After uninstall, check for the following folders and registry keys and delete them if they are left over:

     C:\Program Data\Norton
    HKLM\Software\Norton
    HKLM\Software\Wow6432Node\Norton

    If you subscription includes MDM, you may want to disconnect it before reinstalling as well. You can check it under Windows Settings > Accounts > Work access page or Settings > Accounts > Access work or school page.