virus in usb and symantec antivirus is not remove it or not detect it.
antivirus is 12.1 ru5 and updated.
How can i clean it?
Upload a suspected infected file (Retail)
https://submit.symantec.com/websubmit/retail.cgi How to submit suspicious files via the online submission form that have been quarantined by Symantec Endpoint Protection (SEP) or Symantec AntiVirus (SAV)
Using Symantec Support Tool, how do we Collect the Suspicious Files and Submit the same to Symantec Security Response Team.
https://www-secure.symantec.com/connect/articles/using-symantec-support-tool-how-do-we-collect-suspicious-files-and-submit-same-symantec-sec
Submit the virus sample to symantec,
Upload a suspected infected file, syymantec analysis and if find any virus activity then release the rapid release defintion.
https://submit.symantec.com/websubmit/bcs.cgi
See here:
Virus removal and troubleshooting on a network
Hi rohitsuri,
Can you provide a little more infromation? If no threat is detected during a manual scan of the USB drive, what indicates that there is a malicious file there?
I recommend locating any hidden files on the USB and getting those submitted, if you are certain that this USB is infected.
Symantec Insider Tip: Successful Submissions! https://www-secure.symantec.com/connect/articles/symantec-insider-tip-successful-submissions
Many thanks!
Mick
Just checking to see what progress you have made? The thread is still marked "needs solution."
Please do post an update, when time allows!
With thanks and best regards,
File size in 17.8 mb after zip. I have tried to submitted but failed in submission.
if possible its better to format the USB.
Hi there- submit those files from teh USB in smaller batches. Feel free to PM me the tracking numbers once you have them submitted.