Endpoint Protection

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  • 1.  Something wrong with update file?!

    Posted Dec 23, 2009 02:30 AM
    Hi all.
    I have some questions for symantec update file in my server.
    1/ With a production Symantec Endpoint Protection v11.0 English this size is  1.082.255 KB <-- Something wrong ? 
    2/ I saw the detail of download in file name, they have same the name , a file maybe duplicate or conflick ?
    3/ And when the download finish so where location of file. Because the file with more than 1 GB but in LU and LUAdministrator folder just 180MB ?
      My presentation is not good :( I hope someone can help me
    Thanks alot!

       untitled2.jpg picture by singleman_bucket

    untitled-1.jpg picture by singleman_bucket







  • 2.  RE: Something wrong with update file?!
    Best Answer

    Posted Dec 23, 2009 03:07 AM
    Hi,

    1. The number specified in the screenshot is: 1,082,355 KB, not 1.082.355 KB

    If you use this website [ http://www.123marbella.net/en/free-bandwith-calculator.html ], you can convert this value to GB, the result is 1.03221 GB. So thats the size of virus definitions downloaded by LUA.

    2. The name of the definitions look the same, but we need to see the complete picture here. It could be the same revision downloaded for different languages, or more than one component of AV/AS was downloading definitions.

    3.  Please make sure that you make a not of the download folder for virus definitions for LUA and go to the properties of that folder to determine the exact size.

    Cheers,
    Aniket


  • 3.  RE: Something wrong with update file?!

    Posted Dec 24, 2009 11:26 PM
    Thanks for support.
    1.  I know this is 1GB , but i'm worry about that (size of file download). It's correct ?
    2. I'm make sure to choice 1 languages is English like the picture you can see there . Maybe AV/AS need have more component inside. Thanks.
    3. Because of my config in server is default , i think the source download in Liveupdate & LUP administrator.
     Thanks again Aniket.


  • 4.  RE: Something wrong with update file?!

    Posted Dec 25, 2009 11:28 PM
    Hi tohgnha,

    Check the temp folder where the LUA downloads the updates.
    It will be inside C:\TempDownload\Downloads
    When the download starts it will create temp fodlers. after the download is over it should clear.. If you find any folder u can delete and start the download again.

    Sometimes corrupted updates also it can cause unwanted update download.
    You can delete the download folder under Program files\Symantec Liveupdate administrator\downloads and try..l