Endpoint Protection

Get this when going to Sonar logs

1. The database query timed out. Try reducing the number of filters, or increasing the SQL Server query timeout value.

2. An unexpected error occurred. Try running the query again by using default filter values.

3. String encoding was possibly not UTF-8, and may result from copying and pasting data instead of typing data. Try typing data in the input fields.

only happens with sonar logs 

have added command and connection timeout to reporter.php per tech101746

server 2012

version 14.0.3897.1101

was first noticed in 14 MP2 no issue with upgrade today

Any errors on the SQL server side?  Can you run a SQL trace and reproduce the errors?  If you filter down your selection to get a smaller set of data back does it work?

Thanks,

John

Forgot to include in original post we are using the embeded database

have tried seveal filters to narrow the search nothing seems to help

Thanks

How much data are you keeping in the database?

Admin > Servers > DB Properties

John

Default Settings

As you are running the latest version, I would open a support ticket for this.  If you want to run a symdiag and upload it here I can take a look.

Steps: 

• Download Symdiag from here: http://entced.symantec.com/symhelp/2/dl
• Accept EULA
• Click Collect Data for Support
• Select Symantec products you are running on this system
• Select All data
• Once collection is complete. Save the file for support.

Here is the diag file, this also happen using the web console thanks