Messaging Gateway

Hi,

We have installed a brightmail appliance v9.01.2. As it supposed to, it blocks some e-mails due to some dictionaries like profanity etc.
Some mails are reported as spam but they are not. We can see from audit logs that this mail is reported as spam due to some specific dictionary that contains many many words. 

Is there any way to see what was the word found in the mail and tagged as spam? I need to do this in order to remove it from the list?

Thanks in advance,

Is there any way to see what was the word found  --- No
What content policy is the list associated with?

Hi Cricket17

Thanks for the answer.. I found the policy that this list is associated with. I just wanted to see "Why" the mail was tagged and prevent it in the future.
I suppose that i will use whitelisting or something like that...

Any other idea will be accepted.

Thanks,
Nikos

There is an item in the Ideas section asking for word highlighting. You could add a comment to that, which would improve it's chances of getting implemented.

When we use dictionaries, we name them for the policy they are included in, which makes it a bit easier to find them.  Is this a locally created dictionary? I didn't think that any default policies used any dictionaries.

It is important to distinguish between spam policies and content filtering policies.  Brightmail Gateway will NOT identify why a given message was flagged as spam.  This is by design, in order to avoid abuse by spammers looking for ways to work around Symantec's spam filters.

The only policies that use the dictionaries are the content filtering policies that are deployed locally by an email administrator.  These will be tracked separately from the spam verdict.  Today, the Message Audit Log will identify which policy fired, but not which word within a dictionary triggered the verdict.  As Cricket17 indicates, there is a proposed enhancement in the Ideas section of the forums, and we are actively investigating this as an enhancement for a future release.