Messaging Gateway

I have problem with Spam Scorring Settings. After click on Spam Scoring I got:

The operation could not be completed. Please contact your system administrator or help desk to report the problem. Your administrator may look at the Brightmail and Tomcat logs to get details about the problem. The Brightmail log is located in the installation directory.

java.lang.NullPointerException
	at com.brightmail.bl.bo.impl.SettingsSpamScoringManager.retrieve(SettingsSpamScoringManager.java:252)
	at com.brightmail.pl.struts.action.settings.SpamScoringSettings.edit(SpamScoringSettings.java:100)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at org.apache.struts.actions.DispatchAction.dispatchMethod(DispatchAction.java:280)
	at org.apache.struts.actions.DispatchAction.execute(DispatchAction.java:216)
	at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
	at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
	at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
	at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
	at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:684)
	at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:432)
	at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:356)
	at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069)
	at org.apache.struts.action.RequestProcessor.internalModuleRelativeForward(RequestProcessor.java:1012)
	at org.apache.struts.action.RequestProcessor.processForward(RequestProcessor.java:582)
	at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:260)
	at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
	at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:247)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
	at com.brightmail.pl.filter.DispatchMarker.doFilter(DispatchMarker.java:103)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
	at com.brightmail.pl.filter.AdministratorRoleChecker.doFilter(AdministratorRoleChecker.java:172)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
	at com.brightmail.pl.filter.SettingsChecker.doFilter(SettingsChecker.java:156)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
	at com.brightmail.pl.filter.SessionChecker.doFilter(SessionChecker.java:269)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
	at com.brightmail.pl.filter.CacheBuster.doFilter(CacheBuster.java:93)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
	at com.brightmail.pl.filter.CharacterEncoder.doFilter(CharacterEncoder.java:90)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:256)
	at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
	at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
	at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
	at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
	at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:246)
	at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
	at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
	at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
	at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2416)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:180)
	at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
	at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:171)
	at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:172)
	at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
	at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
	at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:174)
	at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
	at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
	at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
	at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:223)
	at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:601)
	at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:392)
	at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:565)
	at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:619)
	at java.lang.Thread.run(Unknown Source)

Hi Prohol,

Given those entries found 2 KB articles that seem to match what you are reporting:

http://service1.symantec.com/SUPPORT/ent-gate.nsf/docid/2007112912084654


http://service1.symantec.com/SUPPORT/ent-gate.nsf/docid/2007121511514954


Federico

thanks!

I have this:

Brightmail Control Center version: 6.1.1.0

and scanner version 6.0.3.0000

That's means I must upgrade all scanners (on SBMF server and Exchange server) ?

Hi,

yes, all hosts must run the same version.
Also, please check the upgrade path you are following. You cannot upgrade from 6.0.3 to 6.1.1 in one step.
Check the pdf documentation that comes with SBMF for details on how to upgrade.

Regards,

Federico

Thanks for reply!

I remove all scanners and install it again for version 6.1.1 of SBMF. And after install in bmiconfig.xml of scanners is still:

I remove all scanners and Control center and install again and now its work well.