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  • 1.  Stand-alone inventory package is not working properly

    Posted Aug 23, 2016 05:09 PM

    Colleagues , faced with a problem . On one workstation (Windows 7, 32 bit), a stand-alone collector runs with numerous errors . Files with the inventory is not created . The log file contains the following errors (quote)

    <event date='Jul 28 10:33:59' severity='4' hostName='PC-XXX' source='AeXMonitorInventory::DoProcess' module='invapi.dll' process='InvSoln.exe' pid='4800' thread='4292' tickCount='2609615' >

      <![CDATA[Launched in StandAlone mode: C:\Users\admmal\AppData\Local\Temp\apt0\InvUserSessionApp.exe]]>

    </event>

    <event date='Jul 28 10:34:06' severity='4' hostName='PC-XXX' source='AeXMonitorInventory::DoProcess' module='invapi.dll' process='InvSoln.exe' pid='4800' thread='4292' tickCount='2616667' >

      <![CDATA[Launched in StandAlone mode: C:\Users\admmal\AppData\Local\Temp\apt0\InvUserSessionApp.exe]]>

    </event>

    <event date='Jul 28 10:34:18' severity='1' hostName='PC-XXX' source='CInvInfo::ProcessResults' module='InvProvider.dll' process='InvSoln.exe' pid='4800' thread='4292' tickCount='2628741' >

      <![CDATA[Failed to merge the results of <approach2>...<approach2> with the final result.]]>

    </event>

    <event date='Jul 28 10:34:25' severity='2' hostName='PC-XXX' source='CInvTaskConfig::IsNoDS()' module='InvAgent.dll' process='InvSoln.exe' pid='4800' thread='5768' tickCount='2635215' >

      <![CDATA[Could not find nods at invTaskConfig/platform[@type='windows']/softwareScanRules, assuming /nods]]>

    </event>

    <event date='Jul 28 10:34:26' severity='2' hostName='PC-XXX' source='CoNSEvent(81)' module='AeXNSEvent.dll' process='AeXAuditPls.exe' pid='4652' thread='4740' tickCount='2635980' >

      <![CDATA[Не удается найти указанный файл. (-2147024894)]]>

    </event>

    <event date='Jul 28 10:34:38' severity='4' hostName='PC-XXX' source='SMFDiscoveryOn64BitOS' module='InvAgent.dll' process='InvSoln.exe' pid='4800' thread='5768' tickCount='2648132' >

      <![CDATA[GetSMFAgentInstallPath started.]]>

    </event>

    <event date='Jul 28 10:34:38' severity='4' hostName='PC-XXX' source='CSMFSoftwareCache::OpenSoftwareCache' module='SMFAgent.dll' process='InvSoln.exe' pid='4800' thread='5768' tickCount='2648148' >

      <![CDATA[SoftwareCache not exists, create new software cache]]>

    </event>

    <event date='Jul 28 10:34:38' severity='4' hostName='PC-XXX' source='CSMFSoftwareCache::InventoryScan' module='SMFAgent.dll' process='InvSoln.exe' pid='4800' thread='5768' tickCount='2648226' >

      <![CDATA[started]]>

    </event>

    <event date='Jul 28 10:34:38' severity='4' hostName='PC-XXX' source='CSMFSoftwareCache::MsiScan' module='SMFAgent.dll' process='InvSoln.exe' pid='4800' thread='5768' tickCount='2648226' >

      <![CDATA[msiInfo.GetInfo() - started]]>

    </event>

    <event date='Jul 28 10:34:38' severity='4' hostName='PC-XXX' source='CSMFSoftwareCache::MsiScan' module='SMFAgent.dll' process='InvSoln.exe' pid='4800' thread='5768' tickCount='2648226' >

      <![CDATA[msiInfo.GetInfo() - finished]]>

    </event>

    <event date='Jul 28 10:34:38' severity='4' hostName='PC-XXX' source='CSMFSoftwareCache::MsiScan' module='SMFAgent.dll' process='InvSoln.exe' pid='4800' thread='5768' tickCount='2648226' >

      <![CDATA[enumerate product cycle finished]]>

    </event>

    <event date='Jul 28 10:34:38' severity='4' hostName='PC-XXX' source='CSMFSoftwareCache::MsiScan' module='SMFAgent.dll' process='InvSoln.exe' pid='4800' thread='5768' tickCount='2648226' >

      <![CDATA[CSMFSoftwareCache::MsiScan - finished]]>

    </event>

    <event date='Jul 28 10:34:38' severity='4' hostName='PC-XXX' source='CSMFSoftwareCache::InventoryScan' module='SMFAgent.dll' process='InvSoln.exe' pid='4800' thread='5768' tickCount='2648272' >

      <![CDATA[finished]]>

    </event>

    <event date='Jul 28 10:34:38' severity='4' hostName='PC-XXX' source='SMFSoftwareCache::ReportInventory' module='SMFAgent.dll' process='InvSoln.exe' pid='4800' thread='5768' tickCount='2648304' >

      <![CDATA[Starting to report new software data from SMF agent cache.]]>

    </event>

    <event date='Jul 28 10:34:38' severity='1' hostName='PC-XXX' source='InvTaskAgent::CreateBasicInventoryNSE()' module='InvAgent.dll' process='InvSoln.exe' pid='4800' thread='5768' tickCount='2648475' >

      <![CDATA[pCEBasicInventory.CoCreateInstance(CLSID_BasicInventory) failed]]>

    </event>

    <event date='Jul 28 10:34:38' severity='1' hostName='PC-XXX' source='InvTaskAgent::CreateNSE()' module='InvAgent.dll' process='InvSoln.exe' pid='4800' thread='5768' tickCount='2648475' >

      <![CDATA[NSE creation for basic inventory dataclasses failed.]]>

    </event>

    <event date='Jul 28 10:34:38' severity='1' hostName='PC-XXX' source='InvTaskAgent::Run()' module='InvAgent.dll' process='InvSoln.exe' pid='4800' thread='5768' tickCount='2648475' >

      <![CDATA[An error occurred when gathering basic inventory]]>

    </event>

    <event date='Jul 28 10:34:38' severity='1' hostName='PC-XXX' source='InvTaskAgent::Run()' module='InvAgent.dll' process='InvSoln.exe' pid='4800' thread='5768' tickCount='2648475' >

      <![CDATA[Inventory has failed, so discarding the inventory gathered till now]]>

    </event>

    <event date='Jul 28 10:34:41' severity='1' hostName='PC-XXX' source='InvTaskAgent::Run()' module='InvAgent.dll' process='InvSoln.exe' pid='4800' thread='5768' tickCount='2651439' >

      <![CDATA[Inventory Agent has finished gathering inventory with few errors. Please refer to the logs for details]]>

    </event>

    <event date='Jul 28 10:34:41' severity='1' hostName='PC-XXX' source='InvTaskAgent::GetStandAloneInventory()' module='InvAgent.dll' process='InvSoln.exe' pid='4800' thread='5768' tickCount='2651439' >

      <![CDATA[Failed to gather inventory.]]>

    </event>

    <event date='Jul 28 10:34:41' severity='1' hostName='PC-XXX' source='InvSoln.exe::_tmain()' module='InvSoln.exe' process='InvSoln.exe' pid='4800' thread='3456' tickCount='2651455' >

      <![CDATA[pClientTask->Run() failed]]>

    </event>

    What could be the problem? 



  • 2.  RE: Stand-alone inventory package is not working properly

    Posted Aug 24, 2016 04:17 PM

    Are you running with Admin credentials?

    Does this work on other similar PCs? if so, try clearing out C:\Users\admmal\AppData\Local\Temp



  • 3.  RE: Stand-alone inventory package is not working properly

    Posted Aug 24, 2016 05:09 PM

    Hi! Yes, i'm running package with admin credentials. On similar PC this package work correctly! I'll try to clean Temp folder.



  • 4.  RE: Stand-alone inventory package is not working properly

    Posted Oct 01, 2016 05:23 PM

    Sorry for the pause in this matter. Unfortunately the attempt to clear a folder had no effect. I am looking for possible solutions.



  • 5.  RE: Stand-alone inventory package is not working properly

    Posted Oct 03, 2016 05:34 AM

    Compare the logs with a working one and see where they diverge.



  • 6.  RE: Stand-alone inventory package is not working properly

    Posted Oct 06, 2016 04:35 PM

    Hi! I think the reason for the error described in this page. But how can i get the pointfix...



  • 7.  RE: Stand-alone inventory package is not working properly

    Posted Oct 10, 2016 07:07 AM

    The best way would be to upgrade to 7.1 SP2 MP2 v6 or later.

    Or support may be able to supply the pointfix if you are on v4.