Endpoint Protection

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  • 1.  Still not getting all the SEPM alerts

    Posted Jan 11, 2017 10:59 AM

    I popped in to ask another question, but as long as I'm here, I'll ask this too.  This isn't a huge priority though.

     

    I'm still not getting all my SEPM alerts.  I get emails about viruses.  Weekly reports and client change notification emails aren't coming through or aren't being sent.

     

    A year or two ago I tried switching the weekly reports (all emails) to text only so no formatting would be caught by my organization's Exchange server restrictions.  The simpler, the better for that.  Just checked -- The weekly digest email is text, but the attachment is an mht file which is blocked by my organization.  Those apparently don't even get sent to me though.  I have a generic email account set up outside my org to receive those so I can actually open them and read them.

     

    I'm looking through the main email account associated with my SEPM server.  It looks like my org's Exchange system is rejecting emails since the attachment type is blocked.  Since the original email is coming from the SEPM server, what I'm seeing in this general SEPM email account are rejection notices from my Exchange system.  This is one for sure  "Informational: Symantec Endpoint Protection Computer List Changed."  Here's another "OLD VIRUS DEFINITIONS"  "Scheduled Report: Executive Weekly Summary Rerport" too gets rejected.  All I've got in the main email for SEPM are the subjet and some email header info.

     

    I thought switching everything on SEPM to text would solve this, but it hasn't. 

     

    Any ideas?  

    I'm going to see if the Exchange people can create some kind of exception for SEPM emails.  It's a little too strict.

     

     

     



  • 2.  RE: Still not getting all the SEPM alerts

    Posted Jan 11, 2017 11:05 AM

    SEPM only uses the MHT format, which is why this happens:

    http://www.symantec.com/docs/TECH173047



  • 3.  RE: Still not getting all the SEPM alerts

    Posted Jan 11, 2017 11:14 AM

    Looking at the emails that go through, ones that are rejected, etc. it looks like this is more of an issue on my Exchange team's side.

    On the Symantec side, if I could get emails that are text-only with all the info in the body, no attachments, that would solve this issue to though.



  • 4.  RE: Still not getting all the SEPM alerts

    Posted Jan 11, 2017 11:17 AM

    Yeah, that's what my Exchange group is blocking.... Is there any way to change that on the Symantec side?  I'm asking my Exchange group for an exception or something for those.  We're losing that feature of Symantec.



  • 5.  RE: Still not getting all the SEPM alerts

    Posted Jan 11, 2017 11:19 AM

    Doesn't really seem to be a good way and this was requested as a feature enhancement years ago.