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  • 1.  Subtask Email

    Posted Jun 11, 2015 03:07 PM

    Service Desk 7.5

    What ruleset is used for email notifications for subtask? I have emails for assigned to group and to user. But when a subtask is assigned to a user they are not getting notified. Am I missing something?

     

    Thanks

     



  • 2.  RE: Subtask Email
    Best Answer

    Broadcom Employee
    Posted Jun 11, 2015 03:28 PM

    OnAssignmentChanged is the recommended Ruleset to use for sending out e-mail notifications for Assignees.

     



  • 3.  RE: Subtask Email

    Posted Jun 12, 2015 09:21 AM

    This How-To article should give the information you need to make it work..

     

    https://support.symantec.com/en_US/article.HOWTO85105.html