Endpoint Protection

Hi,

PLease make sure that you have followed the exact procedure mentioned in this article for installing and configuring LUA:

https://www-secure.symantec.com/connect/articles/installation-and-configuration-lua

One more thing, the main purpose of installing LUA is take-off the load from the management server for definitions distribution, and give it to a dedicated machine. Please make sure that if mgmt console is capable of definition distribution, you dont need to use LUA.

Aniket

i would like you to tell that i am using an older version of Live update administrator i.e. version. 1.5. My goal is to download symantec corporate edition 10.2 virus definition for itanium platform. i have choosed all the required products in the utility and retrived them from internet. but when i click live update on client, it doesnot find any updates. on clients i am running liveupdate version 3.2.

when you selectthe lu update on the itanium machine, does the client show connected to LU admin utility? If yes , check the log.liveupdate for more information for failure.

Hi,
These are the contants of log.liveupdate from my client machine. My live update server name is AKUSSC. In the log i found that it is contacting the server. in my guess there is some problem with live update administrator configuration. perhaps it is not downloading itanium Ia64 definitions. please help how can this problem be solved. 


12/22/2009, 6:23:43 GMT -> EVENT - SESSION START EVENT - The LiveUpdate session is running in Interactive Mode.
12/22/2009, 6:23:44 GMT -> Check for updates to:  Product: LiveUpdate, Version: 3.2.0.68, Language: English.  Mini-TRI file name: liveupdate_3.2.0.68_english_livetri.zip
12/22/2009, 6:23:44 GMT -> Progress Update: TRYING_HOST: HostName: "AKUSSC" URL: "\\10.1.8.187\SAV Packages" HostNumber: 0
12/22/2009, 6:23:44 GMT -> Progress Update: TRIFILE_DOWNLOAD_START: Number of TRI files: 0 Downloading LiveUpdate catalog file
12/22/2009, 6:23:44 GMT -> LiveUpdate will download the first Mini-TRI file, liveupdate_3.2.0.68_english_livetri.zip
12/22/2009, 6:23:44 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
12/22/2009, 6:23:44 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "\\10.1.8.187\SAV Packages\liveupdate_3.2.0.68_english_livetri.zip", Estimated Size: 0, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"
12/22/2009, 6:23:44 GMT -> Unable to find the property 'PREFERENCES\MAX_LIVETRI_SIZE' in settings file; using default: 1048576.
12/22/2009, 6:23:44 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "\\10.1.8.187\SAV Packages\liveupdate_3.2.0.68_english_livetri.zip", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\liveupdate_3.2.0.68_english_livetri.zip" HR: 0x802A0033
12/22/2009, 6:23:44 GMT -> HR 0x802A0033 DECODE: E_CANT_CREATE_FILE
12/22/2009, 6:23:44 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 0
12/22/2009, 6:23:44 GMT -> LiveUpdate will check for Mini-TRI file support on the server since the first Mini-TRI file was not available (liveupdate_3.2.0.68_english_livetri.zip).
12/22/2009, 6:23:44 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
12/22/2009, 6:23:44 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "\\10.1.8.187\SAV Packages\minitri.flg", Estimated Size: 0, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"
12/22/2009, 6:23:44 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "\\10.1.8.187\SAV Packages\minitri.flg", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\minitri.flg" HR: 0x802A0033
12/22/2009, 6:23:44 GMT -> HR 0x802A0033 DECODE: E_CANT_CREATE_FILE
12/22/2009, 6:23:44 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 0
12/22/2009, 6:23:44 GMT -> Progress Update: TRIFILE_DOWNLOAD_END: Number of TRI files: "0"
12/22/2009, 6:23:44 GMT -> Progress Update: TRIFILE_DOWNLOAD_START: Number of TRI files: 1 Downloading LiveUpdate catalog file
12/22/2009, 6:23:44 GMT -> LiveUpdate could not find the MiniTri.flg file on the server.  LiveUpdate is entering legacy mode and will attempt to download the full LiveUpdate Catalog file.
12/22/2009, 6:23:44 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
12/22/2009, 6:23:44 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "\\10.1.8.187\SAV Packages\livetri.zip", Estimated Size: 0, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"
12/22/2009, 6:23:45 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: URL: "\\10.1.8.187\SAV Packages\livetri.zip", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\livetri.zip" HR: 0x0      
12/22/2009, 6:23:45 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 1
12/22/2009, 6:23:45 GMT -> Progress Update: HOST_SELECTED: Host IP: "10.1.8.187" URL: "\\10.1.8.187\SAV Packages" HostNumber: 0
12/22/2009, 6:23:45 GMT -> EVENT - SERVER SELECTION SUCCESSFUL EVENT - LiveUpdate connected to server \\10.1.8.187 at path \\10.1.8.187\SAV%20Packages via a LAN connection. The server connection connected with a return code of 200, Successfully download TRI file
12/22/2009, 6:23:45 GMT -> Progress Update: UNZIP_FILE_START: Zip File: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\livetri.zip", Dest Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"
12/22/2009, 6:23:45 GMT -> Unable to find the property 'PREFERENCES\MAX_TRIFILE_SIZE' in settings file; using default: 10485760.
12/22/2009, 6:23:45 GMT -> Progress Update: UNZIP_FILE_PROGRESS: Extracting file: "liveupdt.grd"
12/22/2009, 6:23:45 GMT -> Progress Update: UNZIP_FILE_PROGRESS: Extracting file: "liveupdt.sig"
12/22/2009, 6:23:45 GMT -> Progress Update: SECURITY_SIGNATURE_MATCHED: GuardFile: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\liveupdt.grd"
12/22/2009, 6:23:45 GMT -> Progress Update: UNZIP_FILE_FINISH: Zip File: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\livetri.zip", Dest Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads", HR: 0x0      
12/22/2009, 6:23:45 GMT -> Progress Update: UNZIP_FILE_START: Zip File: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\livetri.zip", Dest Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"
12/22/2009, 6:23:45 GMT -> Progress Update: UNZIP_FILE_PROGRESS: Extracting file: "liveupdt.tri"
12/22/2009, 6:23:45 GMT -> Progress Update: UNZIP_FILE_FINISH: Zip File: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\livetri.zip", Dest Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads", HR: 0x0      
12/22/2009, 6:23:46 GMT -> Progress Update: TRIFILE_DOWNLOAD_END: Number of TRI files: "1"
12/22/2009, 6:23:46 GMT -> ********* Finished Finding Available Updates *********

12/22/2009, 6:23:46 GMT -> LiveUpdate did not find any new updates for the given products.
12/22/2009, 6:23:46 GMT -> EVENT - SESSION END SUCCESSFUL EVENT - The LiveUpdate session ran in Interactive Mode. LiveUpdate found 0 updates available, of which 0 were installed and 0 failed to install.  The LiveUpdate session exited with a return code of 100, LiveUpdate ran successfully.  There are no new updates to your products.
 

To be more clear and specific, here is my liveupdate administrator utility configuration.

IN the product updates


Languages for product update = English

Symantec product line = Symantec Antivirus definition --> Symantec Antivirus Coporate Edition 10.x itanium 64bit definitions

The directory in which i keep downloads of liveupdate administrator utility contains following files.

livetri.bak
livetri.zip
symtri16.zip
symtri.zip

please guide, what is missing?

make sure you choose SymAllLanguages as well as English

Thanks i also selected SymAllLanguage along with English and this has caused client to download update from managment server.