Endpoint Protection

Hi

I have one problem in some systems, there in the SEP Shield Red icon(Band Mark) display.

When open to check the client status, there Protect Threat Protection option is in waiting for the update

This issue is in approx 50 systems.

All the services of Symantec running fine.

AV and AV protection is update with latest date.

Need the help on it.

Thanks in Advance.

Hi- If possible then pls share the snapshot of error.

As per my understanding issue is in PTP. Kindly find the below link

https://www-secure.symantec.com/connect/forums/ptp-component-unable-update

https://www-secure.symantec.com/connect/downloads/ptp-services-not-working-sep

Hope it help you in this matter

One other snapshot. Definition is also old because of system connect with n/w after long time

Attach snap reflect in Client status.

i will be try your attach link and communicate you.

I would ask you to log a case with Tech support. They have some various ways to resolve this issue.

Have you restarted the pc?

Hello,

What Version of SEP 11 have you installed? On what Operating System is this Issue ocurring on?

Try these steps on 1 of the machine with issue.

1. Open add/remove programs
2. Select Symantec endpoint Protection
3. Click on change
4. Click on modify
5. Remove PTP
6. Install 
7. Reboot the machine
8. Follow the same procedure now and install PTP
9. Check if that works.

If that helps, try these same steps on othe machines.

You can check these Articles as well:

Hi- Have you tried my attach link??

Your issue is still pending??