Endpoint Encryption

Good day everyone, we have and issue where we have Symantec Desktop Encryption installed on an end user's PC, this is ONLY a local installation and there is no central server. It is only on one Windows 7 PC.

The problem here is that the program is apparently scanning all of the ingoing and outgoing e-mail before being sent or received. The issue is, when the end user goes to send an e-mail what happens is, the e-mail that was sent will sit in the outbox for 10 to 60 second before it leaves the outbox queue.

We have tried everything possible, removing outlook add-ins, we have recreated the Outlook profile, and we have removed and reinstalled MS-Office 2013.

I have already tried going to "Tools----Options--- Messaging and I saw that the "secure email" box was already unchecked. I turned it on then back off and it still did not make a difference. When the user went into another PC/Laptop WITHOUT the Symnatec Encryption desktop, he had no issues withou Outlook 2013 Whatsoever. SEP is also installed on this PC and I have removed that add-in. We tested in OWA and there was no issue in sending.

We are of the mind that Symantec Desktop encryption is the cause of this.

Here is what I saw in the logs.

09:23:24 Email     Info    Processing outgoing message from Homer Simpson <HSimpsons@powerplant.org> with subject: FW: NPP

09:23:24 Email     Info    Processing outgoing message from Homer Simpson <HSimpsons@powerplant.org> with subject: FW: NPP

09:23:24 Email     Info    Processing outgoing message from Homer Simpson <HSimpsons@powerplant.org> with subject: FW: RFP

10:28:31 Email     Warning    Email proxying has been disabled by the user
10:28:31 PGP     Info    Setting logging level to: normal
10:28:31 Email     Warning    Email proxying has been disabled by the user
10:28:32 Drive Encryption    Info User HSimpson had a WDRT HealthCheck on disk C:\ WDC WD5000LPLX-75ZNT SCSI Disk Device on machine HSimpson at 2016/09/16 10:28:32.000634
10:28:34 PGP     Info    Initiating daily maintenance procedures

I really want the Symantec Desktop encryption to work ONLY for the sake of Encryption and I want it to have NOTHING to do with MS-Outlook 2013 scanning.

Any assistance is greatly appreciated.

Thank you in advance

Here is a screen of the about contents

There are also options in the Tools Options to disable the Outlook scanning. A service that can be enabled or disabled.

The Secure EMail option needed to be unchecked.
 

I also needed to disable the PGP messaging service.
 

Lastly I needed to Kill the PGPTray.exe from the Startup items using MSCONFIG---Startup
Restart and problem solved!