Endpoint Encryption

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  • 1.  Symantec drive encryption does not start after installation

    Posted Apr 08, 2014 08:58 AM

    Dear Team,

    We have the Symantec Universal Manageent server 3.3.1 and the agent 10.3.1 in our environment. We are facing an issue where the PGP agent after installation and reboot of machine do not even start up or ask for enrollment. Even after manually starting the agent from start menu, it didn't work.

     

    The policy we have configured is for plain vanilla Drive encryption bt on some of machines after installing the agent and reboot, the PGP shredder pops out and dissappears, and the agent do not ask for enrollment after that.

    Requesting help on this.

    Thanks,

    Lalit



  • 2.  RE: Symantec drive encryption does not start after installation

    Broadcom Employee
    Posted Apr 08, 2014 12:33 PM

    Hi Lalit,

    It looks like the PGP Tray is crashing.
    Can you please check the event viewer for more details?

    Do you have folder redirection for user profiles? If so, please see: Folder Redirection with Windows 7 and Server 2008 causes PGPtray.exe to intermittently crash upon enrollment - TECH208025.


    Rgs,
    dcats