Endpoint Protection Small Business Edition

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  • 1.  Symantec Email Proxy "unable to be sent"

    Posted Oct 08, 2012 12:35 PM

    We have Symantec Endpoint Small Business 12.1.1000 157 RU1. It's on Windows 2003 SBS, and my computer Windows XP. We host our website / email with Yahoo! Small Business. We're on Comcast internet.

    Lately I keep getting this error every other email I send:

    "Symantec Email Proxy

    was unable to be sent because the connection to your mail server was interrupted. Please open your email client and re-send the message from the Sent Message folder."

    Should I contact Yahoo! Small Business or should I be looking at Symantec as a possible problem?



  • 2.  RE: Symantec Email Proxy "unable to be sent"



  • 3.  RE: Symantec Email Proxy "unable to be sent"

    Trusted Advisor
    Posted Oct 08, 2012 01:38 PM

    Hello,

    Here's a link to the official corresponding Symantec article: Many Unexpected Pop-Ups from Symantec Email Proxy are Displayed

    Is your system infected? Symantec tools to help clear an infection

    https://www-secure.symantec.com/connect/forums/your-system-infected-symantec-tools-help-clear-infection

    There have been a couple of good forum threads about that error message:

    https://www-secure.symantec.com/connect/forums/problems-sending-message-outlook-2003-and-symantec-endpoint-protection-11

    https://www-secure.symantec.com/connect/forums/how-do-i-prevent-endpoint-protection-blocking-outbound-emails-large-groups-people

    https://www-secure.symantec.com/connect/forums/im-using-endpoint-last-week-i-have-see-msg

    As a Workaround, try these steps -

    1. go to add remove program
    2. Select Symantec Endpoint protection , click Change and then Modify
    3. Uncheck Anti Virus Email Protection and install.

    That Email Protection only examines messages for threats (worms, viruses, etc).  It does not scan for spam: there are other products which provide that protection (Symantec Mail Security for MS Exchange). As far as I am aware it wouldn't be responsible for sending mails like the ones you have added to this forum thread.

    All the same, I recommend that, as a best practice, steps are made to ensure that all clients are runnig the latest releases of SEP or SAV, have up-to-date definitions, and all MS patches are applied.

    Hope that helps!!