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the Symantec Embedded Database service doesn't running

  • 1.  the Symantec Embedded Database service doesn't running

    Posted Oct 14, 2009 12:46 PM
    I'm serious problem with my Symantec Endpoint Protection
    I have an antivirus server. SEP is actually installed on the server that runs on Windows 2003
    In fact all services including:
    Symantec Endpoint Protection Manager
    integrated database and other symantec symantec services are stopped and Aundi I try to restart it refuses and stops.
    In addition to this when I can no longer accerder the database intégrés i try to open my console I can not and here's the message he send:
    "Failed to connect to server

         Verify that the server is running or your session has expired pa.
    If you can contact the server but if you can not connect, check that the parameters specified are correct "
    please help me I'm embeter
    thank you in advance


  • 2.  RE: the Symantec Embedded Database service doesn't running

    Posted Oct 14, 2009 12:55 PM
    Hi,

    PLease check the application logs in event viewer, and check if you have ASA 9.0 errors. Also, please check the scm-server-0.log in C:\progrtam files\symantec\sepm\tomcat\logs and let us know the error message.

    You can also check for upgrade.log in the same location and look for errors.

    Best,
    Aniket


  • 3.  RE: the Symantec Embedded Database service doesn't running

    Posted Oct 14, 2009 12:56 PM
    Check the file:

    C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\db\sem5.db

    This should be set to allow "Everyone" Full control.  If it's not, change the permissions on it. 


  • 4.  RE: the Symantec Embedded Database service doesn't running

    Posted Oct 14, 2009 01:16 PM
    Hi,

    Everyone to be given full permissions would be quite a stretch of previledges. I have noticed that by default the following users appear in the security tab under the properties of SEPM folder.

    Aniket


  • 5.  RE: the Symantec Embedded Database service doesn't running

    Posted Oct 14, 2009 01:47 PM
    thank you already for the first information but I'm already tried all this from the links that my symantec already sent but still there is always the problem still resolved.n pa 't he pa alternatives other action to lead?


  • 6.  RE: the Symantec Embedded Database service doesn't running

    Posted Oct 14, 2009 02:02 PM
     Hi first thing take a backup of SEPM.

    a.    C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db (Complete Directory)

    b.    The keystore.jks file from C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc

    c.     server.xml from C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\conf


    Copy these file to some other locations..




  • 7.  RE: the Symantec Embedded Database service doesn't running

    Posted Oct 14, 2009 02:04 PM
    Did you try repairing the SEPM installation?

    You mentioned that you have tried the steps I had mentioned, however in my earlier post I was asking for error messages from Logs so that we can determine the next course of action.

    Best,
    Aniket


  • 8.  RE: the Symantec Embedded Database service doesn't running

    Posted Oct 14, 2009 02:05 PM
     You didn't include your list.

    As for the permissions level, this is what I was told (and my file permissions were set to) by Symantec tech support when I was experiencing the same issue Recently.  It may be a stretch, but if so it's Symantec support doing the stretching.


  • 9.  RE: the Symantec Embedded Database service doesn't running

    Posted Oct 14, 2009 02:09 PM
    Restart  the server check if this resolve the issue,
    If not the go to  "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db"

    Check for sem5.log if it saying invalid transaction log..

    If yes then follow the below steps.

    - Verify  if there is any running instance of dbsrv9  in the Task Manager > Processes tab. If yes, then end that process 
    - Start the Embedded database service. ( If this does not resolve the issue, then follow the steps listed below )
    - Go to "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\" and rename sem5.log to sem5.log.old  
    - Click Start, click on Run and Type “CMD” then click OK
    - In the Command Prompt  type:  "CD C:\Program Files\Symantec\Symantec Endpoint Protection Manager\ASA\win32\"  and press Enter this will  change directories to the folder containing dbsrv9.exe.
    - To force the recreation of sem5.log. Type:  "dbsrv9 -f "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\sem5.db" and press Enter
    - Click Start, click on Run and Type “services.msc” then click OK and start the Symantec Embedded Database Service 
    - Start the Symantec Endpoint Protection Manager service. 
    - If it stays started then go ahead and log into the Symantec Endpoint Protection Manager and everything should now be working properly
    - If the Symantec Endpoint Protection Manager  service fails to start then run Management Server Configration Wizard in order  to log in to the Symantec Endpoint Protection Manager
     


  • 10.  RE: the Symantec Embedded Database service doesn't running

    Posted Oct 14, 2009 02:14 PM
    Here is the list of users:

    administrators
    creator owner
    power users
    system
    terminal server users
    users

    All I am saying is that we must identify the users that need the necessary rights to the symantec folders. You can refer to the following article as well:

    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002103013521548?Open&docid=2002082914192548&nsf=ent-security.nsf&view=854fa02b4f5013678825731a007d06af

    Aniket