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Symantec Encryption Management Server - Enrolment Issue

  • 1.  Symantec Encryption Management Server - Enrolment Issue

    Posted Feb 15, 2016 06:15 AM

    Hi,

    Looking for some assistance regarding a SEMS enrolment issue. I'm using Exchange 2013, BES12, and SEMS 3.3.2 MP11 which is working like a dream, messages are being encrypted successfully on my Blackberry OS10 device and sent without incident. The issue tends to occur over night, when the device is left for a period of 12 hours or greater (the 12 hour time may be a red herring) I'm forced to re-enrol the device. When prompted to re-enrol, the device does so and everything is working fine again but then it has to be repeated and so on......

    Has anyone seen this issue? Any ideas?

    Thank you in advance for your assistance.

    Kind regards,

    R.

     



  • 2.  RE: Symantec Encryption Management Server - Enrolment Issue

    Posted Feb 16, 2016 06:11 AM

    bump



  • 3.  RE: Symantec Encryption Management Server - Enrolment Issue

    Posted Feb 25, 2016 05:54 PM

    We don't support Blackberry 10.  That is all developed and implemented by Blackberry.  Please see the following:
    https://support.symantec.com/en_US/article.TECH202650.html