I am running Symantec Encryption Server 3.3.2 (Build 15238). I haven't really used the Verified Directory service before. I've created the key and set up the directory, and it appears to be working by most standards, but there is one problem.
The server allows searching on:
- name or email
- name
- email
- key-id
The problem is that searches on name fail. That is, if you select the name search type or the "name or email" search type and enter a name, the search will return no results. If you enter an email address or key-id, you will retrieve results. If you search on key-id or email, copy the name and search on that string, you will find no results. If you search on a subset of the name, such as a last name, you will find no results. I've been unable to find a scenario in which a name search returns a result. This appears to be the case for both internal and external users. I'm not sure what to ask here, except to ask for suggested fixes. Any help would be appreciated.