Endpoint Protection

Hi guys... The problem i'm having is that two client pc are not connecting to the sepm management server... Things I have tried 1. Uninstalled completly the sep on the client pc using cleanwipe and reinstall it by puch to deploy method.. - Sep virus definition shows to be 21 November 2008.. and on "toubleshoot" management> the server status is "offline" 2. I have used smc -stop, then copied the "sylink.xml" file from a working client pc then replaced it to the not working one then did smc -start again.. but same result.. 3. I have ran the sep_support tool, no particular errors was found.. just showed that the definition was outdated and showing up a link to download the latest definition update.. tried that as well which will update the definition but not solving the communication problem of the client to the sepm... Any sugguestions will be much appreciated.. cheers.. Ash

Enable sylink debugging, let it run for 15-20 minutes, turn off debugging, then post the sylink.log. Use the following to complete this.

http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/691f0499b990de488825742f006d867e?OpenDocument

Do you have any proxy settings in Internet Explorer?If yes bypass it.Disable any firewall present.

Check this possibility also
Check for the registry entries.
 
1. HKCU\SOFTWARE\Microsoft\Windows\Currentversion\Internet settings Click on the internet setting key check for the keys called "ProxyEnable" if it is set to 1 then change it to 0 also check if there is a registry value called "GlobalUserOffline" if it is present change the value of the DWORD to 0
2. Now expand Internet settings key and take a backup of the "Connections" key, Delete the entire key
 
3. Check HKU\.Default\SOFTWARE\Microsoft\Windows\Currentversion\Internet settings Click on the internet setting key check for the keys called "ProxyEnable" if it is set to 1 then change it to 0 also check if there is a registry value called "GlobalUserOffline" if it is present change the value of the DWORD to 0
 
4. expand "Internet settings" key in the above said location and take a backup of the "Connections" key, Delete the entire key
 
5. Reboot the machine.