Symanec Protection Suites

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  • 1.  Symantec End Point not scanning in safemode Win 7 x64

    Posted Mar 18, 2011 07:44 AM

    Hello,

    I have been trying to run a full scan on my computer as threats have been popping up every once in awhile of the same type. I cannot enter safemode using the F8 key, so did so via the msconfig interface. Now that I have entered safemode on my laptop, I can get the UI to start up, but the scans will not run. All it says is Scan failed: scan failed to start, inside a symantec endpoint protection dialog box. Any suggestions? Thank you.



  • 2.  RE: Symantec End Point not scanning in safemode Win 7 x64

    Posted Mar 18, 2011 09:43 AM

    Try running the SERT utility to find and remove the threat.

    http://www.symantec.com/business/support/index?page=content&id=TECH131732&locale=en_US

    SERT Video - https://www-secure.symantec.com/connect/videos/symantec-endpoint-recovery-tool-sert

     

    Another good Symantec utility to use, is the Power Eraser Tool.

    http://www.symantec.com/business/support/index?page=content&id=TECH134803&locale=en_US

     

    Please keep me posted on the outcome.

     

    Best,

    Thomas