Endpoint Protection

Hello!

After .NET Framework 1.1 installation SEPM server doesnt start on Windows 2003 Server x64.

In Windows logs I've got "Java virtual machine terminated with code -1".

I cannot login into Console and Symantec clients also cannot communicate to server.

I've tried to uninstall .NET Framework 1.1, but still no luck.

What should I do to make it work again?

Thanks in advance,

Alex.

Also, in catalina.out:

010-10-30 13:10:57.828 SEVERE: ================== StartClientTransport ===================
2010-10-30 13:10:57.890 SEVERE: Unknown Exception in: com.sygate.scm.server.servlet.StartupServlet
java.lang.Exception: HTTP 500 Internal Server Error, URL: http://localhost/secars/secars.dll?action=34
 at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:626)
 at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
 at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
 at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
 at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
 at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
 at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
 at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
 at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
 at org.apache.catalina.core.StandardService.start(StandardService.java:450)
 at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
 at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
 at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
 at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:597)
 at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
com.sygate.scm.common.communicate.CommunicationException: Непредвиденная ошибка сервера. ErrorCode: 0x10010000
 at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:650)
 at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
 at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
 at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
 at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
 at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
 at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
 at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
 at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
 at org.apache.catalina.core.StandardService.start(StandardService.java:450)
 at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
 at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
 at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
 at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:597)
 at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)

Intresting to see would the scm.server.log.o file would read. Could you please post that too? Also, run sep support tool, and post its logs.

Pretty simple; IIS will work in only one mode at a time

follow this steps ( just copy and paste in cmd prompt then restart sepm service) also if default app pool is stopped; start it 

http://support.microsoft.com/kb/894435

ASP.NET 2.0, 64-bit version

To run the 64-bit version of ASP.NET 2.0, follow these steps:

1. Click Start, click Run, type cmd, and then click OK.
2. Type the following command to disable the 32-bit mode:
   cscript %SYSTEMDRIVE%\inetpub\adminscripts\adsutil.vbs SET W3SVC/AppPools/Enable32bitAppOnWin64 0
3. Type the following command to install the version of ASP.NET 2.0 and to install the script maps at the IIS root and under:
   %SYSTEMROOT%\Microsoft.NET\Framework64\v2.0.50727\aspnet_regiis.exe -i
4. Make sure that the status of ASP.NET version 2.0.50727 is set to Allowed in the Web service extension list in Internet Information Services Manager.

Vishal Kalani
 

scm-server-0.log
2010-10-30 13:10:53.937 SEVERE: ================== Server Environment ===================
2010-10-30 13:10:53.953 SEVERE: os.name = Windows 2003
2010-10-30 13:10:53.953 SEVERE: os.version = 5.2
2010-10-30 13:10:53.953 SEVERE: os.arch = x86
2010-10-30 13:10:53.953 SEVERE: java.version = 1.6.0_14
2010-10-30 13:10:53.953 SEVERE: java.vendor = Sun Microsystems Inc.
2010-10-30 13:10:53.953 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2010-10-30 13:10:53.953 SEVERE: java.vm.version = 14.0-b16
2010-10-30 13:10:53.953 SEVERE: java.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jdk\jre
2010-10-30 13:10:53.953 SEVERE: catalina.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
2010-10-30 13:10:53.953 SEVERE: java.user = null
2010-10-30 13:10:53.953 SEVERE: user.language = ru
2010-10-30 13:10:53.953 SEVERE: user.country = RU
2010-10-30 13:10:53.953 SEVERE: scm.server.version = 11.0.6005.562
2010-10-30 13:10:57.828 SEVERE: ================== StartClientTransport ===================
2010-10-30 13:10:57.890 SEVERE: Unknown Exception in: com.sygate.scm.server.servlet.StartupServlet
java.lang.Exception: HTTP 500 Internal Server Error, URL: http://localhost/secars/secars.dll?action=34
 at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:626)
 at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
 at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
 at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
 at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
 at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
 at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
 at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
 at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
 at org.apache.catalina.core.StandardService.start(StandardService.java:450)
 at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
 at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
 at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
 at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:597)
 at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
com.sygate.scm.common.communicate.CommunicationException: Непредвиденная ошибка сервера. ErrorCode: 0x10010000
 at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:650)
 at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
 at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
 at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
 at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
 at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
 at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
 at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
 at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
 at org.apache.catalina.core.StandardService.start(StandardService.java:450)
 at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
 at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
 at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
 at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:597)
 at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)

And Support Tool says:

Issue Is Microsoft IIS correctly configured for Symantec Endpoint Protection Manager?
Product Symantec Endpoint Protection
Category Console
Subcategory Configuration
Click for more -> Unable to communicate with the reporting component after logging to the Symantec Endpoint Protection Manager
 
Status Error
Tests Error No IIS web sites were found with a port matching that configured for the Symantec Endpoint Protection Manager. Check the report "Is the Symantec Endpoint Protection Manager using its configured ports?"
Ok The user identity for the DefaultAppPool is set to Network Service
Ok The Local Security Policy 'Adjust memory quotas for a process' lists the user(s):
LOCAL SERVICE,NETWORK SERVICE
Ok The Local Security Policy 'Replace a process level token' lists the user(s):
LOCAL SERVICE,NETWORK SERVICE
 

I think you need to uninstall sepm, and  re-install.

My HUGE thanks goes to Rafeeq. It works!

You saved a lot of my time, I was already preparing to reinstall IIS and SEPM.

Thanks once again!

Kool!

Thank u happy weekend :)