Endpoint Protection

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  • 1.  Symantec Endpoint blocks Netbackup on second reboot.

    Posted Feb 16, 2018 04:27 AM

    Hi all

    Can anyone help as I have been looking at this the pass day.

    We have just gone live with a new SEPM server version 14.0.2415.200 and all was working well servers were backing up and all was fine.

    However, since then we have discovered that after the servers are rebooted a second time Symantec seems to be blocking Netbackup 7.1 from working with error code 58.

    I can connect from a client to the server over ports 13724, 13782, 1556 but cannot connect from the server to the client over the same ports.

    As a test I have opened all ports on our firewall settings and still getting the same results.

    Randomly though some of the servers are working, they all have the same firewall settings so it seems to be a bit hit and miss.

    Upgrading to the latest version currently is not possible as we are going through an audit. Has anyone come across this or any ideas on a fix?



  • 2.  RE: Symantec Endpoint blocks Netbackup on second reboot.

    Posted Feb 16, 2018 04:52 AM

    Also, if you have NBU-related queries you can direct them here:

    https://vox.veritas.com/

    Thanks!



  • 3.  RE: Symantec Endpoint blocks Netbackup on second reboot.

    Posted Feb 16, 2018 04:52 AM

    Have you tried to exclude NetBackup?

    https://www.veritas.com/support/en_US/article.TECH152328

     



  • 4.  RE: Symantec Endpoint blocks Netbackup on second reboot.

    Posted Feb 16, 2018 05:18 AM

    It seems to be that Symantec is not blocking windows firewall. I am on server 2008 but I have found this releating to 2008 r2.

    https://support.symantec.com/en_US/article.TECH247987.html

    Does anyone have more informaion on this problem and if it can be fixed with out upgrading to the latest version of symantec?



  • 5.  RE: Symantec Endpoint blocks Netbackup on second reboot.

    Posted Feb 16, 2018 06:47 AM

    What SEP components are enabled? Have you tried this with only the AV component to verify the result? If AV only works, start adding components back one by one until the prolem can be re-produced and trouble component narrowed down.



  • 6.  RE: Symantec Endpoint blocks Netbackup on second reboot.

    Posted Feb 19, 2018 03:46 AM

    Thank you this pointed me in the right direction.

     

    The problem was the firewall policy did not copy over form the old to the new server.

    I had it set to Disable Once Only where we needed to set it to Disable Always. See the link http://www.symantec.com/docs/TECH197660 to fix the problem.

     

    Just in case anyone else has this problem it’s not a simple as just changing the policy I found this did not disable the windows firewall.

    To fix

    I disabled the windows firewall manually in services.

    uninstall SEP, rebooted

    reinstalled SEP, Rebooted

    Enabled windows firewall in services and rebooted one final time.