Endpoint Protection

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  • 1.  symantec endpoint download pkg file bandwidth issue

    Posted Jun 15, 2011 01:30 PM

    Hello,

    I have ran into this issue before and have another post from last year on the same issue. What keeps happening is the download file or pkg file appears in the download folder location in the symantec folder on the C drive. If I remove that pkg file it seems to clear it up. However, we have quite a few that are having this happen. What the suggested fix was last time is smc -stop and then remove the file and then smc -start. and see if that works. That does work. However, since it's happening again, it's hogging bandwidth and our engineers do not like it.

    Is there a way to prevent this?

    Thanks



  • 2.  RE: symantec endpoint download pkg file bandwidth issue

    Posted Jun 15, 2011 01:51 PM

    does that go if you remote the packages assigned to the groups?



  • 3.  RE: symantec endpoint download pkg file bandwidth issue

    Posted Jun 15, 2011 04:18 PM

    Do you mean, when we push the packages does the pkg file get stuck? We set it up so that we released it to specific areas and then it came up with a pop up asking them if they want to download or install later. I can't make any distinction right now that if they choose download or later, if it affects this particular issue or not. All I happen to know is that there is a pkg file that sits in the download folder and I have to stop symantec and remove the file and start smc again to get it to work.

    In the particular users case it wasn't updating her client. Even after she clicked download, just didn't seem to ever want to update her client.



  • 4.  RE: symantec endpoint download pkg file bandwidth issue

    Posted Jun 16, 2011 12:55 AM

    what is the version of SEP you are using? 



  • 5.  RE: symantec endpoint download pkg file bandwidth issue

    Posted Jun 16, 2011 08:02 AM

    We are running SEP 11.0.6300.803 on our client machines. I believe the latest update is what upgrades them to the 6300.803 version.



  • 6.  RE: symantec endpoint download pkg file bandwidth issue

    Broadcom Employee
    Posted Jun 16, 2011 08:46 AM

    Hi,

    Possible Cause: Once the Install Package has been assigned to the group and the client receives the config.xml with the schedule, they start a timer. Removing the install package updates the config.xml correctly but the timer still persists.
     
    Possible Workaround: Add an install package with a previous version or the same version as the currently installed client version listed in the group. It will resolve your bandwidth issue.
     
    This will cause the clients to compare and reject the proposed upgrade as it is not needed and cancel the active timer. 
     
    Check this article as well
     
    How to temporarily stop AutoUpgrade from continuing
     
     
    Check this thread as well.
     
     
    I hope it will resolve your issue.smiley