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The Symantec Endpoint live update always in pending state.

  • 1.  The Symantec Endpoint live update always in pending state.

    Posted Aug 27, 2015 10:20 PM
      |   view attached

    Dear Sir,

     

    I scheduled my company's SEPM server to start perform definition update on 2:00am every night.

    Everytime the update run to around 2:30-2:40am, the following error message will appear:

    ERROR      spcVirDef64 ProductUtil Initialize Tomcat server xml file failed.

     

     

    And the update process will keep retry process with following log:

     spcVirDef64 ProductUtil Response code: 0x16040000
     spcVirDef64 SesmLu Content catalogue lock acquired
     spcVirDef64 SesmLu Retry to acquire content catalogue lock
     spcVirDef64 SesmLu <?xml version="1.0" encoding="UTF-8" standalone="no"?>

     

     The process will run until 3:40am or later to start live update again.

    Can i solve it, so definition update can take shorter time and do not affect other server's network backup performance?

     

     

    Attachment(s)

    zip
    SEP Log.zip   784 KB 1 version


  • 2.  RE: The Symantec Endpoint live update always in pending state.

    Posted Aug 28, 2015 05:05 AM

    Can you also post the log.liveupdate ?



  • 3.  RE: The Symantec Endpoint live update always in pending state.

    Posted Aug 28, 2015 06:33 AM

    Can you also run the symhelp tool to do error checking.