Endpoint Protection

 View Only

  • 1.  Symantec Endpoint "not compatible" with windows Security Center

    Posted Jul 15, 2009 11:32 AM
    This only started happening a few days ago, I have no idea why.

    Under Malware Protection in Windows Security Center, it displays

    "Symantec Endpoint Protection is on but is reporting its status to Windows Security Center in a format that is no longer supported. Use the program's automatic updating feature, or contact the program manufacturer for an updated version."

    I tried running the LiveUpdate, but it didn't solve the problem.

    I am running Vista Home Premium 64bit with Symantec Endpoint Protection version 11.0.2010.25

    Thanks for your replies..


  • 2.  RE: Symantec Endpoint "not compatible" with windows Security Center

    Posted Jul 15, 2009 11:38 AM
    Upgrade your SEP version to the latest version and/or disable Windows Security Center regarding SEP


  • 3.  RE: Symantec Endpoint "not compatible" with windows Security Center

    Posted Jul 15, 2009 11:45 AM
    There's already a thread on this issue.

    https://www-secure.symantec.com/connect/forums/sep-11-windows-security-center-reporting-format-no-longer-supported


  • 4.  RE: Symantec Endpoint "not compatible" with windows Security Center

    Posted Jul 15, 2009 12:59 PM
    Thanks. Upgrading the antivirus did not help. Apparently the only thing to do now is wait for them to come out with a new update. :)


  • 5.  RE: Symantec Endpoint "not compatible" with windows Security Center

    Posted Jul 16, 2009 03:09 AM
    I think SEP is alright, this maybe an issue with WMI repository unable to process OR corrupt

    There are ways to clean the WMI repository

    One of which I use is:

    1. Stop Windows Management Instrumentation(WMI) service。
    2. Delete all the files in C:\windows\system32\wbem\Repository folder
    3. Start Windows Management Instrumentation(WMI) service or reboot computer.

    Warning: Consult Microsoft before WMI repository cleanup incase if you are dealing with a critical system.

    Thanks :-)



  • 6.  RE: Symantec Endpoint "not compatible" with windows Security Center

    Posted Jul 16, 2009 04:31 AM
    Update on this issue...

    We found this issue on a few vista machines lately.

    Most of the times
    1. Repository Cleanup OR
    2. Upgrade to SP2 for vista
    has helped till now on all of them

    Let us know if the issue still persists even after trying both the steps mentioned above


    Thanks :-)


  • 7.  RE: Symantec Endpoint "not compatible" with windows Security Center

    Posted Jul 16, 2009 04:38 AM
    Upgrade to SP2 for Vista, in that case Repository cleanup may not be required.

    To summarize the steps would be:
    1. Upgrade to SP2 for Vista
    2. Reboot
    Please let us know if the issue still remains


    Thanks :)


  • 8.  RE: Symantec Endpoint "not compatible" with windows Security Center

    Posted Aug 25, 2009 03:30 PM
    I have upgraded to SP2 and I am still getting this message. I have also gotten tracking cookies..What can I do??