Endpoint Protection

 

not sure why they become unmanged.

if you have manager installed please follow these steps to make them managed

How to change a Symantec Endpoint Protection client from unmanaged to managed in MR1 and MR2.

http://service1.symantec.com/support/ent-security.nsf/docid/2007082009543848

let me know if you have any questions / concerns.

ok - similar thing happened to me.....

download the 'slinkdrop' tool - you're supposed to have to open a support case with symantec for this, but there's plenty of people sharing this on the net...I can also email you a copy if you like.

then in the SEPM console, find the group that these clients are in...right click the group and select 'export communication settings'

save the xml file to the sylinkdrop folder....run the sylinkdrop.exe tool on the machine effected and select the exported communication file - it should resume communication again with the SEPM server

If you have windows firewall enbaled on client or server, try disabling it , u should have a green dot

check these discussions about troubleshooting client server communications.

https://www-secure.symantec.com/connect/forums/sep-client-showing-serveroffline

Testing Communication from an Endpoint Protection client to the Endpoint Protection Manager

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007101711140148

Hiiiiiiiiii
thank u every one.

i use sylinkdrop tool and it work successfully with me.

Excellent.... Like I said, exactly same problem, but only happens with clients in certain groups...

Can you mark mine off as the solution....cheers