Endpoint Protection

Hello Everyboby,

I have the follow issue:

- We distributed in the environment  the version 11.0.6000.0162 for MAC

At Log (took from SEPM)  in specific versions for Mac I end up getting two versions:

11.0.6000.0162 "recognize that distributes"
12.5.0001.8888 "do not recognize and had not been distributed"

Someone could help me?

Thank you!

This incorrect version reporting issue was fixed with RU6 MP1 (11.0.6100). I strongly encourage you to migrate up to at least RU6 MP3 (11.0.6300)

sandra

We have fixed this by removing and reinstalling on the systems that did this. Works every time.

sandra.g ,

There is a new version for SEP-MAC?

Until now I just know about this version 11.0.6000.0162 , and we distributed  and

Do you know this issue: you install the version 11.0.6000.0162 about 170 machines and 50 machines report with version 12.5.0001.8888??  ???

Thanks

ELopes,

Yes, there have been actually several builds since the one you have in use, resolving many known issues. The one you describe was resolved with RU6 MP1, as I mentioned.

The most current is either SEP 11 RU7 (11.0.7000), or SEP 12.1 (12.1.671.4971). I suggested RU6 MP3 because the SEPM for that build can be migrated up to either of the newest versions (RU7 or 12.1), whereas RU7 can't be migrated to 12.1, so which one you choose will depend on your migration plans for the near future.

As I said, this issue you describe is long since resolved. It happened when the SymantecRegistry.xml file was unable to be read / was damaged, so the client reported back incorrect info. This is also why removing and reinstalling will apparently resolve it.

sandra

Hello Sandra,

I realy appreciate the help you give me!!!

I will try to do this migration and see the result.

Thank you!!

Good luck with migration!

sandra