Endpoint Protection

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  • 1.  Symantec Endpoint Protection Manager home display error

    Posted Oct 11, 2017 03:38 AM
      |   view attached

    Dear All, 

    Recently I have installed symantec endpoint protection manager 12.1.6 (RU6 MP1). After successfull install i have found that home, monitors and reports page are not displaying in the management console software but i can able to see through web console. 

    Please advise what should i do.



  • 2.  RE: Symantec Endpoint Protection Manager home display error

    Posted Oct 11, 2017 04:26 AM

    Hi Please find the below thread for best answer.

    https://www.symantec.com/connect/forums/sepm-1216-ru6-mp1-program-cannot-display-web-page

     

    Home, Monitor and Reports tab becomes blank if SEPM has 5 NICs enabled

    Fix ID: 3754931

    Symptom: If Symantec Endpoint Protection Manager uses more than 5 NICs (5 IPv4 or 5 IPv6 addresses), when you log on to Symantec Endpoint Protection Manager using the server name, the Home page appears blank.

    Solution: Added support to Symantec Endpoint Protection Manager to allow log on into Symantec Endpoint Protection Manager, even when there are more than 5 NICs (IPv4 or IPv6) configured on the computer.

    https://support.symantec.com/en_US/article.INFO3057.html

     

    Kindly let me know if anything i can help you.



  • 3.  RE: Symantec Endpoint Protection Manager home display error

    Posted Oct 11, 2017 05:12 AM

    Still facing same issue



  • 4.  RE: Symantec Endpoint Protection Manager home display error

    Posted Oct 11, 2017 05:20 AM

    What shows in the scm-server-0.log file at the time the issue occurs?



  • 5.  RE: Symantec Endpoint Protection Manager home display error

    Posted Oct 12, 2017 06:53 PM

    This looks like Windows 2008 server (or an OS from that era) - I would put my money on IE not being the latest supported IE on that OS...my 2 cents: install the latest IE



  • 6.  RE: Symantec Endpoint Protection Manager home display error

    Posted Oct 12, 2017 06:53 PM

    This looks like Windows 2008 server (or an OS from that era) - I would put my money on IE not being the latest supported IE on that OS...my 2 cents: install the latest IE



  • 7.  RE: Symantec Endpoint Protection Manager home display error

    Posted Oct 12, 2017 10:45 PM
    check the ie settings , proxy, java script execution, it should have same settings like your remote web console IE