Endpoint Protection

hello ,

i am facing problem symantec endpoint protection manager live update problem

i have no idea what is problem not live update

i thing so download problem

what is the problem? is that SEPM not updated?

can you post the error?

if it shows error 4, then follow this link

"Error: LiveUpdate encountered one or more errors. Return code = 4" in LiveUpdate status in Symantec Endpoint Protection Manager

http://www.symantec.com/business/support/index?page=content&id=TECH103112

Hello,

What version of SEPM are you running? Please provide us the entire version #.

Secondly, What makes you feel that the SEPM is facing the Liveupdate Issue? 

Is the SEPM not updated with the Latest Definitions? 

What date under " Windows Latest Manager Version: " do you see on the Home Screen of SEPM?

Incase, you are running the SEP 12.1, check the dates on Symantec website:

http://www.symantec.com/security_response/definitions.jsp

If running SEP 11.x, check this :

http://www.symantec.com/security_response/definitions.jsp?pid=sep11_32

What do you see, under SEPM > Admin > Servers > Higlight Local Site and Click on "Show Liveupdate Downloads"?

To Explain us the Situation, you could also use Screenshots.

Hope that helps!!!

This may also help:

Symantec Endpoint Protection: LiveUpdate Troubleshooting Flowchart
Article: TECH95790   |  Created: 2009-01-26   |  Updated: 2012-03-30   | 
Article URL http://www.symantec.com/docs/TECH95790 
 

1. Uninstall the Liveupdate from add or remove programs
2. Reinstall the Liveupdate from the SEPM installation folder 
3.  Register SEPM with LiveUpdate:

       A. Click Start, then Run.
       B. Type cmd, then click OK. This will bring up a command prompt.
       C.  At the command prompt type cd and the path to lucatalog.exe:
                     cd C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin       (Enterprise Edition)
                     cd C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\bin       (Enterprise Edition 64-bit)
                     cd C:\Program Files\Symantec\Symantec Protection Center\bin                 (Small Business Edition)
                     cd C:\Program Files (x86)\Symantec\Symantec Protection Center\bin                 (Small Business Edition 64-bit)
9.   Type lucatalog.exe -cleanup  When the command line path returns, cleanup is done.
10. Type lucatalog.exe -forcedupdate