Endpoint Protection

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  • 1.  Symantec Endpoint Protection Manager v 11.0 startup error

    Posted Nov 16, 2009 09:42 AM
    Hi Team.

    I have been trying to figure this out for the last 3 days now.

    When trying to start the Symantec Endpoint Protection Manager Service it stops with the following error in the event log.

    The Java Virtual Machine has exited with a code of -1, the service is being stopped.


    What i have noticed, is that the secars folder is empty??

    What am i doing wrong?

    below is an extract from the scm-server log file
    ////////////////////////////////////
    2009-11-16 16:35:55.454 SEVERE: ================== Server Environment ===================
    2009-11-16 16:35:55.455 SEVERE: os.name = Windows Vista
    2009-11-16 16:35:55.456 SEVERE: os.version = 6.1
    2009-11-16 16:35:55.456 SEVERE: os.arch = x86
    2009-11-16 16:35:55.456 SEVERE: java.version = 1.5.0_15
    2009-11-16 16:35:55.457 SEVERE: java.vendor = Sun Microsystems Inc.
    2009-11-16 16:35:55.457 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    2009-11-16 16:35:55.457 SEVERE: java.vm.version = 1.5.0_15-b04
    2009-11-16 16:35:55.458 SEVERE: java.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jdk\jre
    2009-11-16 16:35:55.458 SEVERE: catalina.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
    2009-11-16 16:35:55.458 SEVERE: java.user = null
    2009-11-16 16:35:55.459 SEVERE: user.language = en
    2009-11-16 16:35:55.459 SEVERE: user.country = US
    2009-11-16 16:35:55.459 SEVERE: scm.server.version = 11.0.4202.75
    2009-11-16 16:35:55.477 INFO: Server startup
    2009-11-16 16:35:56.894 FINE: updProcessState: checking...
    2009-11-16 16:35:56.899 FINE: updProcessState: The process status has been checked.
    2009-11-16 16:35:56.899 FINE: updProcessState: checking...
    2009-11-16 16:35:56.904 FINE: updProcessState: The process status has been checked.
    2009-11-16 16:35:57.540 SEVERE: ================== StartClientTransport ===================
    2009-11-16 16:35:57.580 SEVERE: Unknown Exception in: com.sygate.scm.server.servlet.StartupServlet
    java.lang.Exception: HTTP 500 Internal Server Error, URL: http://localhost:8014/secars/secars.dll?action=34
     at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:556)
     at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:72)
     at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:104)
     at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
     at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
     at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
     at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
     at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
     at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
     at org.apache.catalina.core.StandardService.start(StandardService.java:450)
     at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
     at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
     at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
     at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:585)
     at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
    com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
     at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:580)
     at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:72)
     at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:104)
     at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
     at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
     at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
     at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
     at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
     at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
     at org.apache.catalina.core.StandardService.start(StandardService.java:450)
     at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
     at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
     at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
     at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:585)
     at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
    ////////////////////////////////////

    This is a netstat extract.
    /////////////////////////////////////
    Active Connections

      Proto  Local Address          Foreign Address        State
      TCP    0.0.0.0:80             0.0.0.0:0              LISTENING
      TCP    0.0.0.0:135            0.0.0.0:0              LISTENING
      TCP    0.0.0.0:445            0.0.0.0:0              LISTENING
      TCP    0.0.0.0:2103           0.0.0.0:0              LISTENING
      TCP    0.0.0.0:2105           0.0.0.0:0              LISTENING
      TCP    0.0.0.0:2107           0.0.0.0:0              LISTENING
      TCP    0.0.0.0:2179           0.0.0.0:0              LISTENING
      TCP    0.0.0.0:2301           0.0.0.0:0              LISTENING
      TCP    0.0.0.0:2381           0.0.0.0:0              LISTENING
      TCP    0.0.0.0:3389           0.0.0.0:0              LISTENING
      TCP    0.0.0.0:3527           0.0.0.0:0              LISTENING
      TCP    0.0.0.0:3999           0.0.0.0:0              LISTENING
      TCP    0.0.0.0:5633           0.0.0.0:0              LISTENING
      TCP    0.0.0.0:6101           0.0.0.0:0              LISTENING
      TCP    0.0.0.0:6106           0.0.0.0:0              LISTENING
      TCP    0.0.0.0:8014           0.0.0.0:0              LISTENING
      TCP    0.0.0.0:8172           0.0.0.0:0              LISTENING
      TCP    0.0.0.0:10000          0.0.0.0:0              LISTENING
      TCP    0.0.0.0:47001          0.0.0.0:0              LISTENING
      TCP    0.0.0.0:49152          0.0.0.0:0              LISTENING
      TCP    0.0.0.0:49153          0.0.0.0:0              LISTENING
      TCP    0.0.0.0:49154          0.0.0.0:0              LISTENING
      TCP    0.0.0.0:49181          0.0.0.0:0              LISTENING
      TCP    0.0.0.0:49188          0.0.0.0:0              LISTENING
      TCP    0.0.0.0:49251          0.0.0.0:0              LISTENING
      TCP    0.0.0.0:51830          0.0.0.0:0              LISTENING
      TCP    10.12.0.12:139         0.0.0.0:0              LISTENING
      TCP    10.12.0.12:1801        0.0.0.0:0              LISTENING
      TCP    10.12.0.12:3389        10.12.0.44:55629       ESTABLISHED
      TCP    10.12.0.12:49470       196.33.166.208:80      ESTABLISHED
      TCP    127.0.0.1:42424        0.0.0.0:0              LISTENING
      TCP    [::]:80                [::]:0                 LISTENING
      TCP    [::]:135               [::]:0                 LISTENING
      TCP    [::]:445               [::]:0                 LISTENING
      TCP    [::]:2103              [::]:0                 LISTENING
      TCP    [::]:2105              [::]:0                 LISTENING
      TCP    [::]:2107              [::]:0                 LISTENING
      TCP    [::]:2179              [::]:0                 LISTENING
      TCP    [::]:2301              [::]:0                 LISTENING
      TCP    [::]:2381              [::]:0                 LISTENING
      TCP    [::]:3389              [::]:0                 LISTENING
      TCP    [::]:3527              [::]:0                 LISTENING
      TCP    [::]:3999              [::]:0                 LISTENING
      TCP    [::]:6101              [::]:0                 LISTENING
      TCP    [::]:6106              [::]:0                 LISTENING
      TCP    [::]:8014              [::]:0                 LISTENING
      TCP    [::]:8172              [::]:0                 LISTENING
      TCP    [::]:10000             [::]:0                 LISTENING
      TCP    [::]:47001             [::]:0                 LISTENING
      TCP    [::]:49152             [::]:0                 LISTENING
      TCP    [::]:49153             [::]:0                 LISTENING
      TCP    [::]:49154             [::]:0                 LISTENING
      TCP    [::]:49181             [::]:0                 LISTENING
      TCP    [::]:49188             [::]:0                 LISTENING
      TCP    [::]:49251             [::]:0                 LISTENING
      TCP    [::]:51830             [::]:0                 LISTENING
      TCP    [::1]:49236            [::1]:49237            ESTABLISHED
      TCP    [::1]:49237            [::1]:49236            ESTABLISHED
      TCP    [::1]:49249            [::1]:49250            ESTABLISHED
      TCP    [::1]:49250            [::1]:49249            ESTABLISHED
      TCP    [fe80::6038:f12c:4ac0:de23%16]:1801  [::]:0                 LISTENING
      UDP    0.0.0.0:123            *:*
      UDP    0.0.0.0:161            *:*
      UDP    0.0.0.0:500            *:*
      UDP    0.0.0.0:1434           *:*
      UDP    0.0.0.0:4500           *:*
      UDP    0.0.0.0:5355           *:*
      UDP    0.0.0.0:51046          *:*
      UDP    0.0.0.0:59030          *:*
      UDP    10.12.0.12:137         *:*
      UDP    10.12.0.12:138         *:*
      UDP    127.0.0.1:53244        *:*
      UDP    127.0.0.1:53415        *:*
      UDP    127.0.0.1:53419        *:*
      UDP    127.0.0.1:53490        *:*
      UDP    127.0.0.1:54023        *:*
      UDP    127.0.0.1:59031        *:*
      UDP    127.0.0.1:60036        *:*
      UDP    127.0.0.1:63052        *:*
      UDP    127.0.0.1:63148        *:*
      UDP    127.0.0.1:65269        *:*
      UDP    [::]:123               *:*
      UDP    [::]:161               *:*
      UDP    [::]:500               *:*
      UDP    [::]:1434              *:*
      UDP    [::]:4500              *:*
      UDP    [::]:5355              *:*
      UDP    [fe80::6038:f12c:4ac0:de23%16]:546  *:*

    C:\Users\vanwykm>
    /////////////////////////////////////



  • 2.  RE: Symantec Endpoint Protection Manager v 11.0 startup error

    Posted Nov 16, 2009 10:23 AM
    The following KB may be helpful with your issue -

    Symantec Endpoint Protection Manager service stops with a Java -1 error in the event log

    http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/86368136366e1ad78025734e004734d9?OpenDocument




  • 3.  RE: Symantec Endpoint Protection Manager v 11.0 startup error

    Posted Nov 16, 2009 10:58 AM
    500 means your IIS is not workig
    check if your default app pool is stopped or not.


  • 4.  RE: Symantec Endpoint Protection Manager v 11.0 startup error

    Posted Nov 16, 2009 11:16 AM
    HTTP 500 Internal Server Error


    Title: 'Java -1 Errors and HTTP 500 errors when connecting to the Symantec Endpoint Protection Manager on a Windows Server 2008 64 bit'
    Document ID: 2009090421412748
    > Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2009090421412748?Open&seg=ent


  • 5.  RE: Symantec Endpoint Protection Manager v 11.0 startup error