Endpoint Protection

Hi All,

I have an issue where my Symantec Endpoint Protection Version 11.0.5002.333 will not update. The most recent Definition is 05 January 2015 R19

I have tried running live update from the client itself - no update

Please can anyone offer any advice.

SEP 11. is end of support life and definitions for it have been stopped as of 1/5/15. You need to move to 12.1 now.

See these:

https://www-secure.symantec.com/connect/forums/symantec-endpoint-protection-110x-eosl

https://www-secure.symantec.com/connect/blogs/did-you-get-security-memo-symantec-endpoint-protection-11-eosl

Symantec Endpoint Protection 11.0.x End of Support Life.

Upgrade or migrate to Symantec Endpoint Protection 12.1.5

Hi,

Thank you for posting in Symantec community.

I would be glad to answer your query.

On January 5th, 2015, Symantec Endpoint Protection version 11.0.x reached end of support life. Virus definitions and security updates ceased to be published to LiveUpdate and general support for the product is no longer provided.

The initial end of support life date was originally scheduled for January 5th, 2014. All customers were provided a complimentary extention. No further extentions will be provided.

It's strongly recommended to upgrade to SEP 12.1, RU5 is the latest release.

To know the best practice I would recommend you to go through the following article.

https://www-secure.symantec.com/connect/articles/sep-11x-sep-121-upgrade-process-graphical-overview

Check these article also:

Upgrade or migrate to Symantec Endpoint Protection 12.1.5

http://www.symantec.com/docs/TECH224034

FAQ: Upgrading Symantec Endpoint Protection 11.x to version 12.1.x

http://www.symantec.com/docs/TECH207274

Upgrade from 11.0.5002.333 to SEP 12.1.5337.5000 (RU5) is fully supported.

To complete client upgrade from 11.x to 12.1 reboot is necessary because SEP 12.1 employs a side-by-side, replace on reboot installation strategy. Side-by-side means that new files are written to a new folder, referred to as a silo, isolated from the existing operational folder. Because the two versions are separated from each other, during a migration the older software is left running unchanged until the next reboot.

The primary benefit of side-by-side installation and replace on reboot is that the system continues to be protected by the existing software until the new version is in operation after the reboot.

This technique enables you to change the normal portion of the installation path during a migration, when applicable.   

Thanks everyone, I'll look into upgrading, Please consider this post as answered.

I have upgraded to v. 12 but it still will not update the definitions. After pressing the "fix" button, program simply says it has "requested a definitions update and the problem will disappear once the update is complete". After several hours and reboots, still no definitions update. Any help would be appreciated.

Of course, mere seconds after I posted, all is fixed. Updates loaded and everything is green. Ignore previous message. :-)