Endpoint Protection

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  • 1.  Symantec Endpoints getting corrupted

    Posted Jan 18, 2018 12:30 AM

    Hi,

     

    From last 2-3 days, we are seeing Symantec Clients getting corrupted and services getting stopped. Please let us know the possible reason and troubleshooting which can be done.

     

    Thanks,

    Anishk

     



  • 2.  RE: Symantec Endpoints getting corrupted

    Broadcom Employee
    Posted Jan 18, 2018 12:41 AM
    Have you opened a case for this with support? What version of the product is this happening on for you?


  • 3.  RE: Symantec Endpoints getting corrupted

    Posted Jan 18, 2018 06:25 AM

    Run SymdIag, collect advanced logs, and get a support case opened up.



  • 4.  RE: Symantec Endpoints getting corrupted
    Best Answer

    Posted Jan 20, 2018 01:59 AM

    Ran Symdiag and seems to be the recent windows patch behind this. As we are running on 12.1.x, symantec clients are getting corrupted and services getting stopped. As a consequence, clients are getting disappeared from SEPM client console. 

     

    We have upgraded to 14.0.3876 and after that , clients are showing in the tray but with warning though there is no warning while opening Symantec Client console.

     

    Regards,

     

    Anishk